Summary
Overview
Work History
Education
Skills
Timeline
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Amber Robles

Boulder City,NV

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

6
6
years of professional experience

Work History

Front Desk Agent

Green Valley Ranch Resort Spa & Casino
03.2019 - 12.2022
  • Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
  • Assisted in resolving guest inquiries and complaints with professionalism and efficiency.
  • Maintained accurate records of guest information and transactions using hotel management software.
  • Enhanced guest satisfaction by providing timely and courteous front desk service.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.

Night Audit Supervisor

Sunset Station Casino
12.2022 - 07.2023
  • Collaborated with management to enhance operational workflows and reporting systems.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
  • Ensured smooth operations during overnight hours, coordinating with various departments to address guest needs and requests.

Rooms Controller

Sunset Station Hotel & Casino
07.2023 - Current
  • Enforced policies and procedures to increase efficiency.
  • Trained new staff members in customer service techniques and hotel operations.
  • Ensured accurate billing for guests by verifying charges and applying appropriate discounts or packages as needed.
  • Provided backup support during peak times by assisting front desk operations such as answering phones, processing reservations, or addressing walk-in inquiries.
  • Coordinated guest reservations through property management systems, ensuring accuracy and efficiency.

Education

Liberty High School
Henderson

Skills

  • Multitasking skills
  • Front office operations
  • Team leadership
  • Decision-making
  • Upselling skills
  • Reliability

Timeline

Rooms Controller

Sunset Station Hotel & Casino
07.2023 - Current

Night Audit Supervisor

Sunset Station Casino
12.2022 - 07.2023

Front Desk Agent

Green Valley Ranch Resort Spa & Casino
03.2019 - 12.2022

Liberty High School

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Amber Robles