Amber Rodgers
Montgomery,AL
Summary
Driven by a passion for enhancing healthcare experiences, I leveraged health literacy and exceptional communication skills at Humana to significantly improve patient satisfaction. My innovative approach to patient education and advocacy, combined with a proven track record in relationship building, has consistently resulted in measurable health outcomes and increased engagement.
Overview
7
7
years of professional experience
Work History
Healthcare Advocate
Humana
05.2021 - Current
- Improved patient satisfaction by actively listening to concerns and addressing their needs promptly.
- Reviewed applications and screened patients to determine eligibility for medical and disability assistance.
- Enhanced healthcare service quality by collaborating with medical professionals and providing accurate patient information.
- Established strong relationships with community organizations, expanding the network of support available to patients in need.
- Increased patient engagement by developing educational materials tailored to individual needs and preferences.
- Assisted patients in obtaining necessary medications, maximizing adherence to prescribed treatment regimens for improved health outcomes.
- Negotiated favorable payment plans for patients, easing the financial burden of healthcare expenses.
- Promoted patient well-being through empathetic communication, advocacy, and personalized care planning.
- Conducted comprehensive assessments of patient needs, preferences, and goals; designed tailored care plans that delivered measurable improvements in health status over time.
- Resolved customer complaints using established follow-up procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Engaged with patients to provide critical information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Sales Representative
Verizon
06.2018 - 05.2021
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Enhanced customer satisfaction by providing comprehensive product demonstrations.
- Identified and tapped into new markets, significantly expanding customer base.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Informed customers of promotions to increase sales productivity and volume.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Associate Of Arts And Sciences -
Alabama State University
Montgomery, AL05.2024
Jefferson Davis High School
05.2017
Skills
- Healthcare navigation
- Ethics and confidentiality
- Creativity and innovation
- Healthcare ethics
- Client engagement
- Quality improvement
- Healthcare education
- Data analysis
- Risk management
- Compliance
- Regulatory requirements
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Punctual and hardworking
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Caring and empathetic
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Patient education
- Documenting and recording information
- Reliability and dedication
- Insurance verifying
- Relationship building
- Communicating to patients and families
- Resolving problems
- Medical insurance
- Self motivation
- Outbound calling
Timeline
Healthcare Advocate
Humana
05.2021 - Current
Sales Representative
Verizon
06.2018 - 05.2021
Associate Of Arts And Sciences -
Alabama State University
Jefferson Davis High School