Amber Rodriguez
Pelham,Alabama
Summary
With over 23 years of experience at T-Mobile, I have developed a strong skill set in team leadership, project management, operational excellence, and hiring and onboarding. Throughout my career, I consistently demonstrate a dynamic and professional approach to work. I excel in leading teams to achieve goals and delivering projects on time. My commitment to operational excellence results in streamlined processes and improved efficiency within the organization. Additionally, my expertise in hiring and onboarding allows me to build high-performing teams that contribute to the overall success of the company.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Total Experience Manager
T-Mobile
Birmingham
01.2015 - Current
- Led teams of over 50 members, enhancing productivity and performance through strategic oversight
- Managed daily operations, ensuring alignment with corporate objectives and profit goals
- Launched initiatives to improve service delivery and customer satisfaction
- Developed training programs that elevated team skills significantly
- Oversaw hiring and onboarding processes, aligning new hires with company culture and values
Interim Quality Analyst
T-Mobile
01.2022 - 01.2023
- Analyzed service quality data, delivering actionable recommendations for performance and compliance improvement
- Developed and implemented quality assurance strategies, enhancing customer satisfaction ratings
Coach
T-Mobile
01.2006 - 01.2015
- Mentored teams, fostering a culture of continuous improvement
- Drove sales excellence and increased performance metrics through active support
- Collaborated with management to identify operational improvement opportunities
- Assisted in recruitment and onboarding, promoting consistent team integration
Education
High school diploma -
Wichita High School South
Wichita, KS08.1998
Skills
- Team Leadership
- Project Management
- Hiring & Onboarding
- Profit & Loss Management
- Quality Assurance
- Training & Development
- Operational Efficiency
- Customer Service Excellence
Accomplishments
Multi year In Crowd Winner
Top 10% National consecutive
Certification
Strayer University, Introduction to Artificial Intelligence, 07/01/24, current
Timeline
Interim Quality Analyst
T-Mobile
01.2022 - 01.2023
Total Experience Manager
T-Mobile
01.2015 - Current
Coach
T-Mobile
01.2006 - 01.2015
High school diploma -
Wichita High School South