AMBER RODRIGUEZ
Overview
6
6
years of professional experience
Work History
Sugarista
Sugaring Nyc
08.2024 - Current
- Ensured compliance with sanitation guidelines to reduce infection risks for clients.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during appointments.
- Assisted front desk staff with booking appointments and managing schedules, ensuring seamless operations in the salon.
Secretary
NYU Langone
01.2024 - Current
- Greet patients professionally providing a positive and welcoming experience.
- Perform various administrative task including collecting patient demographics, insurance information, verify eligibility, and obtaining signatures when appropriate for registration/forms.
- Monitor waiting areas and communicate estimated wait times to patients.
- Perform check-out duties, including providing after-visit summaries, scheduling follow-up appointments, and collecting any time-of-service payments.
- Ensure patient satisfaction by answering questions and resolving concerns, referring patients to senior staff or billing representatives when needed.
Social Work Assistant
Visiting Nurse Services Of New York
02.2022 - 12.2023
- Provides social work services to clients and their families including community resource planning, advocacy, skill building, and linking clients/families to community resources
- Coordinates and works with other agencies on the treatment plan for clients
- Links are made between other service agencies or mental health providers to ensure continuity of care
- Maintains records and statistics in accordance with program requirements
- Clearly documents services planned/provided
- Participates in team meetings and case conferences
- Staff members work collaboratively to provide a continuum of quality in-home services to families
- Completes Psychosocial evaluations for new clients to identify strengths and needs
- Attends in-service education programs and other training as required by the agency
Beauty Advisor
Sephora Inside JCPenney
06.2019 - 02.2022
- Greeted customers
- Recommended specific beauty products to meet individual customer needs making sure they left satisfied
- Cashier
- Kept work areas, tools and equipment clean and properly sanitized
- Monitored current trends to understand and better serve customer needs
Education
Bachelor of Science - Social Work
SUNY Buffalo State
Buffalo, NY05.2021
Skills
- Organized
- Technology use ( Word, Excel, PowerPoint)
- Customer Service
- Process and apply new skills and concepts quickly
- Teamwork
- Adaptability
Timeline
Sugarista
Sugaring Nyc
08.2024 - Current
Secretary
NYU Langone
01.2024 - Current
Social Work Assistant
Visiting Nurse Services Of New York
02.2022 - 12.2023
Beauty Advisor
Sephora Inside JCPenney
06.2019 - 02.2022
Bachelor of Science - Social Work
SUNY Buffalo State
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