AMBER RODRIGUEZ
Overview
6
6
years of professional experience
Work History
Sugarista
Sugaring Nyc
New York, NY
08.2024 - Current
- Ensured compliance with sanitation guidelines to reduce infection risks for clients.
- Enhanced client satisfaction by providing exceptional waxing services with attention to detail and precision.
- Educated clients on post-wax care, resulting in fewer complaints and improved overall satisfaction.
- Developed strong rapport with clients through excellent communication skills and empathetic approach during appointments.
- Assisted front desk staff with booking appointments and managing schedules, ensuring seamless operations in the salon.
Secretary
NYU Langone
New York, NY
01.2024 - Current
- Greet patients professionally providing a positive and welcoming experience.
- Perform various administrative task including collecting patient demographics, insurance information, verify eligibility, and obtaining signatures when appropriate for registration/forms.
- Monitor waiting areas and communicate estimated wait times to patients.
- Perform check-out duties, including providing after-visit summaries, scheduling follow-up appointments, and collecting any time-of-service payments.
- Ensure patient satisfaction by answering questions and resolving concerns, referring patients to senior staff or billing representatives when needed.
Social Work Assistant
Visiting Nurse Services Of New York
Brooklyn, NY
02.2022 - 12.2023
- Provides social work services to clients and their families including community resource planning, advocacy, skill building, and linking clients/families to community resources
- Coordinates and works with other agencies on the treatment plan for clients
- Links are made between other service agencies or mental health providers to ensure continuity of care
- Maintains records and statistics in accordance with program requirements
- Clearly documents services planned/provided
- Participates in team meetings and case conferences
- Staff members work collaboratively to provide a continuum of quality in-home services to families
- Completes Psychosocial evaluations for new clients to identify strengths and needs
- Attends in-service education programs and other training as required by the agency
Beauty Advisor
Sephora Inside JCPenney
Brooklyn, NY
06.2019 - 02.2022
- Greeted customers
- Recommended specific beauty products to meet individual customer needs making sure they left satisfied
- Cashier
- Kept work areas, tools and equipment clean and properly sanitized
- Monitored current trends to understand and better serve customer needs
Education
Bachelor of Science - Social Work
SUNY Buffalo State
Buffalo, NY05.2021
Skills
- Organized
- Technology use ( Word, Excel, PowerPoint)
- Customer Service
- Process and apply new skills and concepts quickly
- Teamwork
- Adaptability
Timeline
Sugarista
Sugaring Nyc
08.2024 - Current
Secretary
NYU Langone
01.2024 - Current
Social Work Assistant
Visiting Nurse Services Of New York
02.2022 - 12.2023
Beauty Advisor
Sephora Inside JCPenney
06.2019 - 02.2022
Bachelor of Science - Social Work
SUNY Buffalo State