Amber Rumley
Cave City,KY
Summary
Results-driven professional with experience in retail and food service. Skilled in team collaboration, time management, and conflict resolution, contributing to enhanced customer satisfaction and streamlined operations. Eager to leverage expertise for impactful service improvements.
Overview
4
4
years of professional experience
Work History
Team Member
Long John Silvers A&W
Cave City, Kentucky
08.2026 - Current
- Facilitated prompt customer service to create enjoyable dining experiences.
- Upheld cleanliness standards in work areas and dining spaces throughout shifts.
- Collaborated with team members during high-traffic times to improve service speed.
- Ensured kitchen preparedness by stocking necessary supplies and ingredients regularly.
- Handled cash transactions accurately at the point of sale system.
- Stocked supplies and ingredients to ensure kitchen readiness at all times.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Assistant Store Manager
Dollar General Store
Woodburn, Kentucky
06.2025 - 07.2026
- Managed daily store operations, emphasizing customer service improvements and inventory management.
- Trained new staff on effective interactions with customers, increasing team capability.
- Conducted regular inventory assessments to ensure product availability and display organization.
- Implemented marketing strategies that enhanced product visibility and attracted customers effectively.
- Resolved customer complaints swiftly by offering empathetic support and practical solutions.
- Collaborated with team members to optimize store workflow and enhance operational efficiency.
- Monitored sales performance metrics to inform strategic planning decisions for the store.
- Supervised cash handling protocols, maintaining accuracy in financial transactions.
Key Holder
Dollar General Store
Gallatin, Tennessee
02.2024 - 04.2025
- Conducted efficient opening and closing of the store in line with company policies.
- Balanced cash drawers daily while managing transactions at the cash register.
- Trained new staff on customer service standards and store policies.
- Ensured proper stocking of merchandise while maintaining store organization.
- Placed orders based on monitored inventory levels for necessary items.
- Created a welcoming shopping environment through teamwork and collaboration.
- Handled key holder duties, including securing the store during openings and closings.
- Executed banking duties, such as deposits and withdrawals, while supervising security protocols.
Server
top hog bbq
Gallatin, Tennessee
01.2023 - 01.2024
- Ensured exceptional customer service in a busy BBQ restaurant atmosphere.
- Accurately processed orders through point-of-sale systems for optimal efficiency.
- Greeted customers while answering questions and recommending menu specials.
- Trained new servers on operational procedures and menu highlights.
- Managed customer complaints professionally to enhance dining experiences.
- Monitored stock levels of supplies, relaying needs to management consistently.
- Conducted opening and closing duties, including setting up dining areas.
- Promoted high-margin items like desserts and specialty drinks to boost profits.
Education
GED -
Westmoreland High
Westmoreland, TN06-2009
Skills
- Customer service
- Point-of-sale systems
- Cash handling
- Inventory management
- Sales monitoring
- Promotional tactics
- Staff training
- Team collaboration
- Workplace cleanliness
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
- Communication skills
Timeline
Team Member
Long John Silvers A&W
08.2026 - Current
Assistant Store Manager
Dollar General Store
06.2025 - 07.2026
Key Holder
Dollar General Store
02.2024 - 04.2025
Server
top hog bbq
01.2023 - 01.2024
GED -
Westmoreland High