Amber Rutledge
Hickory Flat,MS
Summary
Enthusiastic new grade nurse with strong drive and work ethic. Ready to grow and strengthen my skill set and provide safe and compassionate care to patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Dollar General
04.2019 - 07.2022
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
Customer Service Manager
Walmart
03.2010 - 11.2016
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
Education
Associate of Science - Nursing
Itawamba Community College
Fulton, MS05.2024
Associate of Arts - General Studies
Itawamba Community College
Fulton, MS05.2021
High School Diploma -
Myrtle Attendance Center
Myrtle, MS05.2006
Skills
- Mentoring and Coaching
- Customer Service Management
- Time Management
- Work Planning and Prioritization
- Assignment Delegation
- Problem-Solving
Affiliations
- MOSA
- NCF
Certification
- BLS
References
Tracy Ramey, RN Classroom and clinical instructor. Known for 2 years. tlramey@iccms.edu
Chelsea Kelly, RN friend and previous co-work. Known for 12 years. (662) 891-1419
Ursula Trammel, Store Manager, previous boss. Known for 4 years. (662) 772-9710
Timeline
Assistant Store Manager
Dollar General
04.2019 - 07.2022
Customer Service Manager
Walmart
03.2010 - 11.2016
Associate of Science - Nursing
Itawamba Community College
Associate of Arts - General Studies
Itawamba Community College
High School Diploma -
Myrtle Attendance Center