Amber Sanchez
Oak Hills ,CA
Summary
Experienced Store manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Life Insurance Agent
Independant
Oak Hills, Ca
03.2024 - Current
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
Store Manager
Bath & Body Works
Hesperia, CA
02.2019 - 08.2024
- Performed statistical operations to improve operations and forecast team needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Supervised guests at front counter, answering questions regarding products.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Modeled best practices for sales and customer service.
- Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
- Supervised multiple locations to enforce high-quality standards of operation.
General Manager
Old Navy, Gap
Corona , CA
03.2015 - 02.2019
- Performed statistical operations to improve operations and forecast team needs.
- Maximized efficiency by coaching and mentoring personnel on management principles and company practices.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Implemented operational strategies and effectively built customer and employee
- Developed effective business plans to align strategic decisions with long-term objectives.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Education
Business Administration
Victor Valley College
Victorville, CA02.2013
High School
Mojave High School
Hesperia, CA06.2000
Skills
- Strategic thinking
- Ethical leadership
- Growth mindset
- Self-awareness
- Executive presence
- Succession planning
- Employee engagement
- Coaching and mentoring
- Operations management
- Business analysis
- Human resources management
- Problem-solving
- Excellent communication
- Critical thinking
Timeline
Life Insurance Agent
Independant
03.2024 - Current
Store Manager
Bath & Body Works
02.2019 - 08.2024
General Manager
Old Navy, Gap
03.2015 - 02.2019
Business Administration
Victor Valley College
High School
Mojave High School