Amber Sanford
ST PETERSBURG,Florida
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Patient Care Associate
Prudent Rx
Tampa, FL
02.2022 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Entered details into computer systems and managed database of information.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage and payment.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Customer Service Account Specialist
Paysafe Group (petroleum Card Services)
Largo, FL
06.2018 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Regularly exceeded daily sales and product add-on quotas.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Delivered superior customer service to retain existing customers and attract future customers.
- Prepared invoices, reports, financial statements and other documents using Business Track.
- Exceptional computer skills
- Maximized sales through effective client relationship development, resulting in consistent ranking in top 10% of team.
- Memorized scripts to achieve easy conversational flow in interactions with potential customers.
- Supported sales department in handling new subscriber orders, account inquiries and assigned tasks.
- Documented details of calls and customer interactions.
- Performed work in compliance with established regulations, policies and standard operating procedures.
- Worked with multiple means of communication within fast-paced environment.
- Recommended products to customers, thoroughly explaining details.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Activated accounts for clients interested in new services.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
Medical Supply Specialist
Lincare
Largo, FL
07.2016 - 05.2018
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Maintained effective and on-schedule delivery of C-pap supplies and packages, identifying and selecting optimal shipping methods to meet targets.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Regularly exceeded daily sales and product add-on quotas.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
Sales Associate
Macy's
Atlanta, GA
10.2015 - 02.2016
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Processed product returns and assisted customers with other selections.
- Solved customer challenges by offering relevant products and services.
- Educated associates on market trends and stayed up-to-date on forecasts.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Completed orders and organized product deliveries to meet customer timetables.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Tracked stock using company inventory management software.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Achieved perfect attendance and on-time record.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Pharmacy Technician
Publix
Atlanta, GA
05.2011 - 07.2014
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked automated medication dispensing equipment.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Entered and processed patients' prescriptions into internal system.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Recruited, trained and guided [Job title]s which improved overall performance by [Number]%.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Resolved non-routine issues like third party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
Pharmacy Technician
Walmart
Atlanta, GA
11.2008 - 04.2010
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked automated medication dispensing equipment.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Reviewed and verified customer information and insurance provider information.
Pharmacy Technician
Walgreens
St Petersburg, United States
06.2003 - 11.2008
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked automated medication dispensing equipment.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Entered and processed patients' prescriptions into internal system.
- Set up and modified patient profiles in [System] to include current information such as medications and insurance details.
- Counted and labeled prescriptions with correct item and quantity.
- Coordinated with insurance representatives to process claims and calculate correct co-pay information for patients.
Education
No Degree - Medical Assisting
St Petersburg College
St. Petersburg, FLHigh School Diploma -
Osceola High School
Seminole, FL05.2003
Skills
- CRM Software
- Issue and Complaint Resolution
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Order and Refund Processing
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Creative Problem Solving
- Sales Script Adjustments
- Relationship Building
- Outbound Calling
Timeline
Patient Care Associate
Prudent Rx
02.2022 - Current
Customer Service Account Specialist
Paysafe Group (petroleum Card Services)
06.2018 - 01.2022
Medical Supply Specialist
Lincare
07.2016 - 05.2018
Sales Associate
Macy's
10.2015 - 02.2016
Pharmacy Technician
Publix
05.2011 - 07.2014
Pharmacy Technician
Walmart
11.2008 - 04.2010
Pharmacy Technician
Walgreens
06.2003 - 11.2008
No Degree - Medical Assisting
St Petersburg College
High School Diploma -
Osceola High School