Amber Sashankar
Summary
Experienced Utility Clerk with excellent customer service and payment processing skills. Knowledgeable of utilities operations with special talent enhancing customer support and resolving concerns. Works positively with customers on monthly billing issues and service problems.
Overview
17
17
years of professional experience
Work History
Utility Clerk
City Of Cahokia Heights Water & Sewer Dept.
10.2021 - Current
- Improve customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
- Address and resolve customer complaints and answered subsequent customer service questions.
- Create, export and import meter reading files to bill the customers.
- Streamlined billing processes for increased accuracy and timely payments from customers.
- Answered phones, faxes and emails regarding official city utility services.
- Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
- Maintained filing system and organized customer documents for easy retrieval of information.
Daycare Teacher
St. Joan of Arc Kid Kare
03.2016 - 10.2021
- Open and close building at designated hours.
- Instruct daily activities with children.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Bartender
Good Times
10.2018 - 12.2020
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
Machine Operator
Impressions Direct
03.2013 - 01.2015
- Meet production goals and deadlines.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Operated multiple machines simultaneously to meet production requirements.
-
Bartender/Server
Harry's Bar & Restaurant
03.2012 - 03.2013
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Manager/Bartender
Cigar Inn & Jazz
08.2011 - 03.2012
- Opened and closed the business
- Took orders from customers and served them
- Maintained cash register
- Ordered supplies and stocked bar
- Cleaned the bar and floor area
Bartender/Cocktail Waitress
Schatze's Bar & Grill
06.2007 - 07.2011
- Took orders from customers and served them
- Maintained cash register
- Cleaned bar and dining area
- Stocked supplies
Education
High School Diploma -
Dupo High School
Dupo, IL05.2007
Skills
- Organizational proficiency
- Cash handling expertise
- Billing and coding
- Prioritization
- Telephone Etiquette
- Flexible and Adaptable
Work Authorization
United States
Personal Information
Title: Utility Biller, Clerk
Timeline
Utility Clerk
City Of Cahokia Heights Water & Sewer Dept.
10.2021 - Current
Bartender
Good Times
10.2018 - 12.2020
Daycare Teacher
St. Joan of Arc Kid Kare
03.2016 - 10.2021
Machine Operator
Impressions Direct
03.2013 - 01.2015
Bartender/Server
Harry's Bar & Restaurant
03.2012 - 03.2013
Manager/Bartender
Cigar Inn & Jazz
08.2011 - 03.2012
Bartender/Cocktail Waitress
Schatze's Bar & Grill
06.2007 - 07.2011
High School Diploma -
Dupo High School
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