Summary
Overview
Work History
Education
Skills
Work Authorization
Personal Information
Timeline
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Amber Sashankar

Summary

Experienced Utility Clerk with excellent customer service and payment processing skills. Knowledgeable of utilities operations with special talent enhancing customer support and resolving concerns. Works positively with customers on monthly billing issues and service problems.

Overview

17
17
years of professional experience

Work History

Utility Clerk

City Of Cahokia Heights Water & Sewer Dept.
10.2021 - Current
  • Improve customer satisfaction by efficiently addressing and resolving utility service inquiries and concerns.
  • Address and resolve customer complaints and answered subsequent customer service questions.
  • Create, export and import meter reading files to bill the customers.
  • Streamlined billing processes for increased accuracy and timely payments from customers.
  • Answered phones, faxes and emails regarding official city utility services.
  • Scheduled monthly meter readings and assisted meter readers in logging accurate numbers.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Daycare Teacher

St. Joan of Arc Kid Kare
03.2016 - 10.2021
  • Open and close building at designated hours.
  • Instruct daily activities with children.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.

Bartender

Good Times
10.2018 - 12.2020
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Served high customer volumes during special events, nights, and weekends.

Machine Operator

Impressions Direct
03.2013 - 01.2015


  • Meet production goals and deadlines.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Operated multiple machines simultaneously to meet production requirements.

Bartender/Server

Harry's Bar & Restaurant
03.2012 - 03.2013


  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Manager/Bartender

Cigar Inn & Jazz
08.2011 - 03.2012
  • Opened and closed the business
  • Took orders from customers and served them
  • Maintained cash register
  • Ordered supplies and stocked bar
  • Cleaned the bar and floor area

Bartender/Cocktail Waitress

Schatze's Bar & Grill
06.2007 - 07.2011
  • Took orders from customers and served them
  • Maintained cash register
  • Cleaned bar and dining area
  • Stocked supplies

Education

High School Diploma -

Dupo High School
Dupo, IL
05.2007

Skills

  • Organizational proficiency
  • Cash handling expertise
  • Billing and coding
  • Prioritization
  • Telephone Etiquette
  • Flexible and Adaptable

Work Authorization

United States

Personal Information

Title: Utility Biller, Clerk

Timeline

Utility Clerk

City Of Cahokia Heights Water & Sewer Dept.
10.2021 - Current

Bartender

Good Times
10.2018 - 12.2020

Daycare Teacher

St. Joan of Arc Kid Kare
03.2016 - 10.2021

Machine Operator

Impressions Direct
03.2013 - 01.2015

Bartender/Server

Harry's Bar & Restaurant
03.2012 - 03.2013

Manager/Bartender

Cigar Inn & Jazz
08.2011 - 03.2012

Bartender/Cocktail Waitress

Schatze's Bar & Grill
06.2007 - 07.2011

High School Diploma -

Dupo High School

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Amber Sashankar