Amber Schwarzlose

• Delivered exceptional customer service by resolving inquiries and complaints efficiently.
• Enhanced customer satisfaction through effective communication and problem-solving skills.
• Managed high-volume calls while maintaining professionalism and accuracy in information delivery.
• Collaborated with team members to streamline processes, improving response times for customer inquiries.
• Analyzed customer feedback to identify trends and recommend service improvements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Serve as the first point if contact for customer inquiries related to orders, product availability, lead times and delivery schedules.
• Accurately enter and manage customer orders in the ERP system, ensuring all specifications and requirements are clearly documented.
• Provide timely updates on order status, delays, or changes, working closely with production and shipping teams.
• Maintain customer forecast in Salesforce for monthly SIOP process.
• Maintain a strong understanding of company products and processes to provide informed support.
• Build and maintain positive relationships with customers by understanding their needs and exceeding service expectations.
• Managed high-volume inbound calls, addressing inquiries and resolving issues efficiently.
• Delivered exceptional customer service through effective communication and problem-solving skills.
• Safety and Layered Audits
• Inventory and cycle counting
• Coordinated production schedules to optimize workflow and minimize delays.
• Monitored inventory levels using ERP systems, ensuring timely replenishments and accuracy.
• Collaborated with cross-functional teams to resolve production issues and improve processes.
• Developed and maintained documentation for production processes, enhancing consistency across teams.
• Implemented quality control measures that improved product reliability and reduced errors in production workflows.
• Participated in capacity planning efforts by providing accurate data on current capabilities and future requirements.
• Ensured compliance with safety regulations by participating in regular inspections and promoting a safety-first culture within the team.
• Create and maintain production work orders for custom and standard motor builds, coordinating with engineering and production leads.
• Issue PO's to suppliers and ensure timely delivery
• Track material availability and coordinate with purchasing to avoid delays.
• Update ERP system with real time progress and adjust schedules as needed to accommodate changes or priority shifts.
• Collaborate with production supervisors and purchasing to maintain accurate inventory and material availability
• Assist in preparing daily or weekly production reports and performance metrics
• Support efforts to improve scheduling accuracy and workflow efficiency
• Assist in preparing reports related to production status, backlog and delivery performance.
• Inventory management

• Delivered exceptional customer service by resolving inquiries and complaints efficiently.
• Enhanced customer satisfaction through effective communication and problem-solving skills.
• Managed high-volume calls while maintaining professionalism and accuracy in information delivery.
• Collaborated with team members to streamline processes, improving response times for customer inquiries.
• Analyzed customer feedback to identify trends and recommend service improvements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Serve as the first point if contact for customer inquiries related to orders, product availability, lead times and delivery schedules.
• Accurately enter and manage customer orders in the ERP system, ensuring all specifications and requirements are clearly documented.
• Provide timely updates on order status, delays, or changes, working closely with production and shipping teams.
• Maintain customer forecast in Salesforce for monthly SIOP process.
• Maintain a strong understanding of company products and processes to provide informed support.
• Build and maintain positive relationships with customers by understanding their needs and exceeding service expectations.

• Coordinated production schedules to optimize workflow and minimize delays.
• Monitored inventory levels using ERP systems, ensuring timely replenishments and accuracy.
• Collaborated with cross-functional teams to resolve production issues and improve processes.
• Developed and maintained documentation for production processes, enhancing consistency across teams.
• Implemented quality control measures that improved product reliability and reduced errors in production workflows.
• Participated in capacity planning efforts by providing accurate data on current capabilities and future requirements.
• Ensured compliance with safety regulations by participating in regular inspections and promoting a safety-first culture within the team.
• Create and maintain production work orders for custom and standard motor builds, coordinating with engineering and production leads.
• Issue PO's to suppliers and ensure timely delivery
• Track material availability and coordinate with purchasing to avoid delays.
• Update ERP system with real time progress and adjust schedules as needed to accommodate changes or priority shifts.
• Collaborate with production supervisors and purchasing to maintain accurate inventory and material availability
• Assist in preparing daily or weekly production reports and performance metrics
• Support efforts to improve scheduling accuracy and workflow efficiency
• Assist in preparing reports related to production status, backlog and delivery performance.
• Inventory management
• Cycle Counting

• Delivered exceptional customer service by resolving inquiries and complaints efficiently.
• Enhanced customer satisfaction through effective communication and problem-solving skills.
• Managed high-volume calls while maintaining professionalism and accuracy in information delivery.
• Collaborated with team members to streamline processes, improving response times for customer inquiries.
• Analyzed customer feedback to identify trends and recommend service improvements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Serve as the first point if contact for customer inquiries related to orders, product availability, lead times and delivery schedules.
• Accurately enter and manage customer orders in the ERP system, ensuring all specifications and requirements are clearly documented.
• Provide timely updates on order status, delays, or changes, working closely with production and shipping teams.
• Maintain customer forecast in Salesforce for monthly SIOP process.
• Maintain a strong understanding of company products and processes to provide informed support.
• Build and maintain positive relationships with customers by understanding their needs and exceeding service expectations.

• Production Assistant:
• Work one on one with all team members ensuring that production is running like it is supposed to as far as inventory, part counts and production orders.
• Monitor email, Skype, phone calls, meetings and take care of issue as they come up.
• Maintain professionalism at all times, try to keep team leads and group leads positive as we are working in the new AX system.
• Enter in assembler's production counts into productions order checking for discrepancies that may have been entered wrong by a team leader
• Keep track of scrap and cycle counting
• Work one on one with purchasing, sales, Production Control, Plant supervisor and finances.
• Highly proficient in Microsoft Office
• Basic administrate support experience
• Schedule meetings as needed for changes in the system or updates on progress within the departments
• Complete special projects as necessary
• Data entry daily and develop recommendations daily as needed
• Multi task all day on several situations and maintain my duties
• Train team leads and group leads on the new AX system and assist them with any questions
• Make adjustments to computer settings throughout the plant

Unload and unpack shipments of products

• Inspected incoming goods for quality assurance and accuracy.
• Maintained organized warehouse environment for improved safety and efficiency.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Processed invoices and order forms for goods received and shipped for proof of transactions.
• Inspected merchandise and sent damaged pieces for repair before shipment.
• Inspect shipments for damage and correct quantities
• Report damages or shortages to the appropriate person
• Match shipments to their associated purchase orders and enter receiving data on paperwork
• Record receiving data in company databases which is our new system AX.
• Prepare and organize received stock for inventory
• Return damaged products to senders
• Monitor inventory levels
• Move stock to the proper warehouse location
• Weight parts and package them to ship
• Coordinated inbound and outbound shipments to ensure timely delivery.

• Production control clerk coordinates and expedites the work flow and materials between and within departments according to production schedules.I do Production Control: work in the front office fixing employee clock in/outside, counts reported and work reported for payroll and production inventory.
• Disperse cards for the production lines, filing, answering and sending emails. Making and answering phone calls, communications skills, Word, Skype, entering in scrap.
• Inventory Management and Cycle Count. Scrap and Misc entry. Work with Cross roads for employee production counts and AS400 to do data entry, inventory adjustments, and pay roll.
• -Kaizen
• -Worked in production for 2 years assembly of motors
• -worked in testing of motors for 1 year work closely with Quality, purchasing, sales and accounting.
• -closed old PO's
• -create excel spreadsheets
• -word

• Worked as a assembler testing motors before they shipped, transferred to Tesla department where we made electric seat motors for the new Tesla vehicles and also have worked in machining department.
• Were I would run CNC machines to make parts for the rest of then plant.

• Secretary work, customer service, computer excel, word, QuickBooks, account payable, answering phones and taking messages. Directing and managing staff. Training and Meetings in Indianapolis.
• Maintained daily report documents, memos and invoices.
• Scheduled appointments and conducted follow-up calls to clients.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Managed executive calendars, scheduling appointments and meetings to optimize time management.

• Excellent Computer skills, Microsoft Office, manager duties supervisor skills
• Customer Monthly, quarterly and Annual meetings.
• Implemented process improvements that streamlined operations and increased program efficiency.
• Mentored staff on best practices in program management and client engagement strategies.
• Developed training materials and conducted workshops to improve staff performance and service quality.
• Managed and supervised administrative and daily program operations, complying with policies and regulations.