Amber Scott
McKinney,TX
Summary
Global Order Management Specialist with 4+ years of experience supporting international operations, complex technical workflows, and multimillion-dollar revenue pathways. Strong background in SAP/CRM order processing, cross-functional coordination, customer relationship management, and process improvement. Known for driving accuracy, elevating customer experience, and supporting global integrations—including a full India POM transition and international onboarding—with no prior background. MBA-trained, adaptable, and able to quickly master new systems, bridge communication gaps, and stabilize operational workflow during change. Seeking to leverage strong technical, operational, and project management skills in a high-growth environment.
Overview
6
6
years of professional experience
Work History
Order Management
Applied Materials
01.2022 - Current
- Processed and managed complex SAP/CRM orders across multiple business units, ensuring accuracy from order entry through invoicing.
- Collaborated with cross-functional teams to resolve SAP discrepancies, update customer requirements, and maintain data integrity.
- Supported the global India POM transition, providing process guidance, documentation, and day-to-day workflow support that stabilized international order processing.
- Contributed to the integration of the Picosun acquisition, learning new business models rapidly and supporting global alignment efforts
- Created a comprehensive POM pass-down / out-of-office coverage guide, improving communication and reducing delays in customer deliverables.
- Improved order accuracy and cross-team communication by surfacing issues early, tracking root causes, and escalating risks appropriately.
- Strengthened operational strategy using MBA training—applying leadership principles, structured problem solving, and continuous improvement mindset.
- Managed high-value, time-sensitive global orders impacting multimillion and billion-dollar revenue streams.
- Oversaw shipping logistics to guarantee efficient delivery and adherence to timelines.
- Handled returns by processing requests and coordinating with relevant departments for resolution.
Customer Service Representative
American Honda Finance
10.2020 - 12.2021
- Managed high-volume inbound customer calls regarding payments, account status, insurance claims, title inquiries, and death-of-customer account resolutions.
- Processed sensitive account updates with accuracy and confidentiality while navigating complex policies and compliance requirements.
- Supported internal teams by escalating high-risk accounts, identifying issues, and contributing to smoother workflow operations.
- Completed ongoing trainings across policies, systems, and compliance updates, quickly adapting to new processes and high call demand.
- Strengthened customer trust through professional communication, de-escalation, and detailed explanation of account obligations and next steps.
Leasing Specialist
Lions Court Apartments
10.2019 - 07.2020
- Administered lease agreements, verifying compliance with terms and conditions.
- Supported financial reporting by maintaining accurate records of leasing activities.
- Coordinated property management tasks, streamlining operations and improving efficiency.
- Maintained an organized filing system for lease documentation and tenant records.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
Education
MBA - Management
Midwestern State University
Wichita Falls, TX12-2024
BBA - Management
Midwestern State University
Wichita Falls, TX08-2020
Skills
- SAP (CRM, ECC, NSO/PRO)
- Order processing
- Global supply chain coordination
- Client relationship management
- Cross-Functional Collaboration
- Process Improvement
- Documentation & Training
- Project Coordination
- Data Accuracy & Compliance
- ERP / CRM Systems
Timeline
Order Management
Applied Materials
01.2022 - Current
Customer Service Representative
American Honda Finance
10.2020 - 12.2021
Leasing Specialist
Lions Court Apartments
10.2019 - 07.2020
MBA - Management
Midwestern State University
BBA - Management
Midwestern State University