Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ines Vaca Perez

Iselin

Summary

Dynamic Order Management professional with extensive experience at Samsung and Coach Inc., excelling in data accuracy and cross-functional communication. Proven track record in production planning and credit processing, ensuring seamless order delivery. Adept in SAP and committed to achieving high customer satisfaction through effective collaboration and strategic problem-solving.

Experience streamlining operations to create competitive production volume, schedules, and standards. Identify waste, inefficiencies, and implement targeted improvement strategies.

Overview

24
24
years of professional experience

Work History

Order Management

Samsung
Ridgefield
04.2023 - 09.2024
  • Responsible for entering and managing sales orders, and sustaining pertinent processes according to Samsung policy and account requirements.
  • Maintaining price discrepancies in collaboration with the sales management and operations team ensures data accuracy.
  • Communicate and collaborate with Logistics and Supply Chain Management as needed to ensure the seamless timeline of order delivery and billing to customers.
  • Manage and process all credit/debit transactions, price adjustments, and chargebacks, meeting with global company policies.
  • Manage the sales return process within order management guidelines.
  • Maintain company and department KPIs.
    Supporting the Business Operations Team on projects.
  • Support order management escalations to achieve best-in-class customer support.
  • Ad hoc reporting as needed.
  • Serve as backup to the Order Management Team as needed.

Supply Operations Freelancer

Coach, Inc
New York
04.2022 - 03.2023
  • Quarterly production plans creation and execution for licensed (sunwear, watches, fragrance, tech, soft accessories and jewelry) service providers.
  • Daily/weekly monitor production delivery from vendors to distribution in all regions. Coordination with freight forwarder and distribution channels to ensure timely receipts.
  • Monitor shipment discrepancies as far as invoices with incorrect terms, PO prices, incorrect ASN and product data. Have service providers make revisions to ensure distribution proper receipts.
  • Communicate with cross functional partners to ensure PO prices, item set up and UPC information data for accuracy.
  • Daily communication with Distribution channels to address shipment discrepancies as for incorrect product, labeling, packing, shortages/overages. Communicate these discrepancies to vendors so future shipments are corrected.
  • Data integrity maintenance within the production system SAP, ecVision.
  • Communicate with IS, Accounting to address back-end PO discrepancies (po prices, item data) to ensure data flow to service provider for accurate EDI transmissions.
  • Provide production reports as needed to cross functional partners for on time, late deliveries.
  • Execution of product change requests (PRC). Send vendors the product changes provided by product development to ensure the correct product is executed for production. Have vendors upload raw materials, liabilities, and advise on the finished goods delivery impact due to product-implemented changes.

Production Manager

Coach, Inc
New York
01.2015 - 09.2018
  • Provide support to Director of Planning and Logistic to execute responsibilities such as but not limited to Finished Goods buying and Production management.
  • Create production plans that provide a level of product availability to all channels of distribution.
  • Ensure timely placement that supports production lead times.
  • Partner with Product Development team and monitor the Work-in-Progress (WIP) at each service provider to assure on-time execution and delivery of production plans. Ensure finish goods deliveries are on schedule to meet company demand. Strive to maintain customer fill rate of 92% – 95% for New Product introduction monthly.
  • Monitor finished goods delivery into the distribution center for timely receipt. This includes expediting shipments with freight forwarder and partnering with the receiving department to set shipment priorities.
  • Manage the information flow between Service Provider, Distribution channels, Merchandising and Product Development. Keep them informed on product availability and production issues.
  • On board new Service Providers. Provide support on company system setup and training. Ensure company standards and compliances are met.
  • Manage Demand/Production changes after initial placement. Review and determine best course of action to meet additional demand need, feasibility of cancelling production and securing raw material liabilities and usage of excess inventory.
  • Act as the P&L liaison to bridge communication with cross-functional partners to enhance or develop global business processes that are effective and efficient. This is inclusive but not limited to face-to-face meetings and conference calls.
  • Manage daily inquiries from Distribution channels on product availability.
  • Exhibit a keen big picture awareness of Department responsibilities and step in to fill gap as necessary to keep the workflow moving to meet tight deadlines.
  • Manage direct and indirect reports. Provide support and supervision. Consistently develop them. Lead the team when the director is not available.

Production Coordinator

Coach, Inc
New York
12.2009 - 07.2015
  • Generation and maintenance of Monthly Order Placement Plans upon receipt of monthly production demands
  • Coordination with Production Operations team in regard to the placement of existing, new or dual sourced product with new or existing factories and the management of the execution of the production placement processes.
  • Supervision of Production Associates daily activities in regard to the Work in Process(WIP) tracking These functions include:
  • Monitoring of finished good deliveries from Service Providers.
  • Maintenance of data integrity within the production system. (SAP)
  • Preparation production status reports (as needed).
  • Management of Operations: Financial obligations for contractors (A/P, L/C, Debit).
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  • Effectively manage and develop a staff of associates.
  • Onboarding of new service providers.
  • Coordination and effective communication with other business partners regarding production, delivery issues, and requirements.
  • Work on special projects as directed.

Sourcing Production Associate

Coach, Inc
New York
02.2001 - 11.2009
  • Responsible for establishing trading good
    relationships with sourced vendors for finished goods
  • Ensure sourcing processes are in place for vendors
    to delivery product on monthly basis according to a sku plan.
  • Perform physical inventory at vendor locations in order to have product components availability and
    accuracy.
  • Enforce corrective measures to reduce the overall irregular rate to not exceed 9% in a fiscal year.
  • Update planning department of product delivery
    schedules and materials delay.
  • Data entry of all shipping details on a weekly basis for Distribution Center to receive finished goods efficiently.
  • Partnership with IS, MIS, AP, and Operations Finance teams on the enhancements of shipment notifications.Monitor and create monthly reports to summarize in-transit and receiving tracking of finished goods.
  • Execution of the Letter of Credit for service providers in order to ensure manufacturing fees.

Education

Business Associate - Computer Science

Blake Business School
New York, NY
07-1996

Associate of Arts -

La Guardia Community College
New York, NY
11-1994

Skills

  • Order management
  • Data entry
  • SAP proficiency
  • Production planning
  • Credit processing
  • Supply chain management
  • JDA
  • EcVision
  • Tradelink
  • Tradecard
  • Access
  • Excell
  • Cross-functional communication
  • Order management proficiency

Languages

Spanish
Professional

Timeline

Order Management

Samsung
04.2023 - 09.2024

Supply Operations Freelancer

Coach, Inc
04.2022 - 03.2023

Production Manager

Coach, Inc
01.2015 - 09.2018

Production Coordinator

Coach, Inc
12.2009 - 07.2015

Sourcing Production Associate

Coach, Inc
02.2001 - 11.2009

Business Associate - Computer Science

Blake Business School

Associate of Arts -

La Guardia Community College

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