Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Abbott

Mattawan,MI

Summary

Service advisor specializing in customer satisfaction and effective problem resolution. Extensive experience managing national and international contracts, ensuring efficient order completion and strong client relationships. Demonstrated success in enhancing team collaboration and communication to boost customer retention.

Overview

17
17
years of professional experience

Work History

Order Management

Acron Aviation
Grand Rapids, MI
08.2024 - Current
  • Manage National and International customer contracts to assure growth and satisfaction
  • Coordinated with logistics and shipping for timely order completion
  • Enhanced customer satisfaction by resolving complex issues daily
  • Delivered attentive and dependable customer service to maintain strong relationships and support client retention
  • Increase team efficiency through effective communication and collaboration with cross-functional departments

Caretaker/Relocation

Henderson, NV
01.2023 - 06.2024
  • Assisted family member 24/7 during health crisis and treatments, ensuring comfort and support throughout recovery process.
  • Delivered compassionate and emotional care, facilitating family member's well-being during challenging times.
  • Pursuing permanent re-entry into workforce to apply professional skills and experiences gained during caregiving role.

Automotive Service Consultant

Lithia Motors/Hyundai
Las Vegas, NV
11.2018 - 11.2022
  • Enhanced customer satisfaction by providing personalized automotive service choices and solutions.
  • Worked with technicians to ensure timely repairs, enhancing customer satisfaction.
  • Streamlined customer scheduling process, improving customer retention rates.
  • Conducted follow-ups with clients to confirm satisfaction and establish repeat visits through trust and loyalty.
  • Explained estimates, including repair timelines, to manage customer expectations.
  • Trained team members to deliver unified and exceptional customer service.

Automotive Service Consultant

AutoNation/ Volkswagen Of Las Vegas
Las Vegas, NV
05.2013 - 09.2018
  • Educated customers on proper vehicle maintenance practices, reducing the need for costly repairs.
  • Created customer scheduling process, increased efficiency & customer experience.
  • Resolved customer complaints efficiently to enhance satisfaction.
  • Facilitated communication between service technicians and customers for improved understanding.
  • Trained team members to deliver unified customer service.

Automotive Service Consultant

Findlay Automotive Group/Audi
Henderson, NV
03.2012 - 03.2013
  • Provided personalized automotive service recommendations, contributing to increased customer satisfaction.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Analyzed customer's needs for tailored service plans to meet budgetary constraints.
  • Coordinated with suppliers to ensure timely delivery of parts, improving customer service experience.
  • Investigated customer complaints to identify the cause.
  • Upheld customer satisfaction standards, consistently achieving or surpassing established targets.

Automotive Service Consultant

Heinrich Auto Group/Fairway Chevrolet
Las Vegas, NV
06.2009 - 03.2012
  • Coordinated training for team members to deliver consistent and high-quality customer service.
  • Enhanced customer satisfaction by providing personalized automotive service recommendations and solutions.
  • Streamlined communication between service technicians and customers to clarify service needs.
  • Guided customers on proper vehicle maintenance practices to prevent costly future repairs.
  • Resolved customer complaints quickly and effectively, maintaining a high level of customer satisfaction.
  • Conducted regular follow-ups with customers to confirm satisfaction with services rendered.

Education

Associate - Business Degree

Baker College of Muskegon
Muskegon, MI

Skills

  • Order processing
  • Contract management
  • Government contracting
  • Root cause analysis
  • Time management
  • Multitasking
  • Customer retention
  • Service writing
  • Work ethic and reliability

Timeline

Order Management

Acron Aviation
08.2024 - Current

Caretaker/Relocation

01.2023 - 06.2024

Automotive Service Consultant

Lithia Motors/Hyundai
11.2018 - 11.2022

Automotive Service Consultant

AutoNation/ Volkswagen Of Las Vegas
05.2013 - 09.2018

Automotive Service Consultant

Findlay Automotive Group/Audi
03.2012 - 03.2013

Automotive Service Consultant

Heinrich Auto Group/Fairway Chevrolet
06.2009 - 03.2012

Associate - Business Degree

Baker College of Muskegon

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    <ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY<ul> <li>Currently working with Himalaya Wellness Company as a commercial officer NMT.</li> <li>Handling the order processing of modern trade, CNC business in South.</li> <li>Coordinate with ASM, KAM, and ZLC for proper rate, GST, and scheme updating of material in the system, and update the new EAN/SKU in the buyer master.</li> <li>Coordinating with buyers for various amendments in the PO through mail, portal, and telephone.</li> <li>Maintaining and updating the various master files for smooth and error-free work.</li> <li>Guide and train the subordinates for proper workflow.</li> <li>Update various chain masters, and provide them to the customer for updates in their system to avoid mismatches in POs.</li> <li>Coordinated with vendors to ensure timely delivery of products.</li> <li>Supported sales teams with product information and training resources.</li> <li>Coordinated activities across different departments to meet deadlines efficiently.</li> <li>Generate and analyze reports as per the KAM's requirements.</li> <li>Analyzing the Fill Report to minimize the mistakes and plan for the same.</li> <li>Analyze the SRN report to understand issues, and take corrective actions to minimize the sales loss. Also, provide the remarks to senior management for further SRN approvals.</li> <li>Coordinating with depots for physical stock status, smooth flow of order processing as per the dispatch schedules, and resolving the queries regarding the same.</li> <li>Resolving the queries of the sales team related to the order processing.</li> <li><br></li> <li>Resolved any disputes between customers and suppliers in an efficient manner.</li> <li>Analyzed data to identify areas where cost savings could be made within the supply chain process.</li> <li>Maintained positive working relationship with fellow staff and management.</li> <li>Identified needs of customers promptly and efficiently.</li> </ul> at HIMALAYA WELLNESS COMPANY

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Lisa Abbott