Amber See
Norfolk,Virginia
Summary
Dynamic Hub Coordinator at O'Reilly Auto Parts with a proven track record in operational excellence and customer service. Enhanced logistics efficiency and improved onboarding processes. Skilled in inventory management and effective communication, driving team collaboration and customer satisfaction. Committed to workplace safety and compliance management.
Overview
9
9
years of professional experience
Work History
Hub Coordinator
Orielly Auto Parts
Fredericksburg, VA
02.2017 - 05.2019
- Coordinated logistics and distribution processes to enhance operational efficiency.
- Managed inventory levels using advanced tracking systems to ensure availability of resources.
- Developed training materials for new staff, improving onboarding experience and retention rates.
- Streamlined communication channels among team members to facilitate project updates and collaboration.
- Oversaw maintenance schedules for fleet vehicles to minimize downtime due to mechanical failures or routine servicing requirements.
- Enhanced customer satisfaction with timely communication regarding order status, shipment updates, and issue resolution.
- Optimized route planning for drivers, resulting in decreased fuel consumption and improved delivery times.
- Managed inventory levels effectively to reduce waste, optimize warehouse space usage, and maintain accurate stock records.
Customer Service Representative
Target
Kapolei, HI
08.2014 - 11.2017
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
- Processed reservations accurately using property management systems to maintain up-to-date records.
- Resolved customer inquiries promptly, ensuring high satisfaction and retention rates.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Trained and mentored new team members on best practices and company policies.
- Implemented feedback mechanisms to continuously improve customer interaction quality.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Assistant Manager
Jiffy Lube
Norfolk, VA
06.2010 - 11.2013
- Assisted in daily operations by coordinating team schedules and task assignments.
- Supported inventory management through tracking stock levels and placing orders.
- Collaborated with team members to enhance customer service delivery and address inquiries.
- Facilitated training sessions for new employees on company policies and procedures.
- Contributed to maintaining a clean and organized work environment to ensure safety standards.
- Engaged in problem-solving discussions to resolve issues affecting team productivity and morale.
- Participated in team meetings to share insights and support strategic project initiatives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Germanna Community College
Locust Dale, VASkills
- Workplace safety
- Operational excellence
- Compliance management
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Reliability
- Excellent communication
- Organizational skills
- Effective communication
- Customer service management
Timeline
Hub Coordinator
Orielly Auto Parts
02.2017 - 05.2019
Customer Service Representative
Target
08.2014 - 11.2017
Assistant Manager
Jiffy Lube
06.2010 - 11.2013
Germanna Community College