John Brock
Gainesville,FL
Summary
Dynamic leader with a proven track record at AutoZone, enhancing operational efficiency and reducing costs. Skilled in cross-functional coordination and team management, I excel in fostering innovation and delivering exceptional customer service. Achieved significant improvements in delivery times and inventory management, demonstrating strong problem-solving abilities and attention to detail.
Overview
2023
2023
years of professional experience
Work History
Hub Coordinator
AutoZone
- Liaised with sales representatives to ensure accurate order processing while maintaining open lines of communication regarding product availability or potential delays.
- Facilitated smooth transitions during employee shift changes by preparing detailed handover reports outlining pending tasks and pertinent information.
- Reduced operational costs by identifying areas for improvement and implementing cost-effective solutions.
- Optimized route planning for drivers, resulting in decreased fuel consumption and improved delivery times.
- Oversaw maintenance schedules for fleet vehicles to minimize downtime due to mechanical failures or routine servicing requirements.
- Managed inventory levels effectively to reduce waste, optimize warehouse space usage, and maintain accurate stock records.
Assistant Manager
Circle K Convenience Store
Gainesville, FL
01.2020 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Assistant Manager
Domino's Pizza
Gainesville, FL
01.2018 - 01.2020
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Education
Diploma - High School
Hilliard High School
Hilliard, OH06.1996
Skills
- Innovation and creativity
- Meeting facilitation
- Cross-functional coordination
- Workplace safety
- Operational excellence
- Team management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
Timeline
Assistant Manager
Circle K Convenience Store
01.2020 - 09.2022
Assistant Manager
Domino's Pizza
01.2018 - 01.2020
Hub Coordinator
AutoZone
Diploma - High School
Hilliard High School