Amber Shinohara

• Monitored marketing conditions and adjusted client portfolios to ensure optimal returns.
• conducted periodic reviews of client accounts, detecting discrepancies and suspicious activity.
• Analyzed documents proficiently to support decision-making processes.
• Reviewed and improved existing policies and procedures related to management.
• Provided exceptional customer service by resolving issues and concerns promptly and effectively.

• Increased customer satisfaction rates by approxmately 2095 through effective communication and problem-solving.
• Prepared and evaluated CRM reports to identify and address areas for improvement.
  Recommended product, service, and billing method improvements to management, enhancing efficiency.
• Collected deposits and payments, arranging for accurate billing.
• Responded promptly to all incoming emails, ensuring timely resolution of customer inquiries.
• Trained and mentored new team members, promoting productivity, accuracy, and a positive work environment.

• Delivered excellent customer service by responding promptly to inquiries and complaints.
• Ensured a clean and organized store environment through restocking, organizing displays, and cleaning.
• Managed inventory, conducted stock checks, and placed orders to maintain availability and efficiency
• Opened and closed cash registers, balancing

drawers accurately.

• Demonstrated exceptional problem-solving skills when addressing customer complaints or issues.