Hi, I’m
Amber Shue
Charlotte,NC
Summary
Dedicated student interested in applying excellent communication and interpersonal skills to my role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
years of professional experience
Work History
Eddie V's Prime Seafood & Steaks, Charlotte, NC
Server
2021.07 - 2024.01 (2 years & 6 months)
Job overview
- Trained new employees to perform duties.
- Recognized by management for providing exceptional customer service.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained professionalism to ensure all the guests were satisfied with service
- Managed my support staff into creating a pleasant experience for my guests
- Experience with the system DASH
Darden Restaurants, Olive Garden, Charlotte, NC
Server
2020.07 - 2021.07 (1 year)
Job overview
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Addressed complaints to kitchen staff and served replacement items.
- Greeted customers, answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
Food Lion, Mount Pleasant, NC
Cashier
2019.01 - 2020.01 (1 year)
Job overview
- Followed company security procedures for handling large sums of money.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Accepted cash and credit card payments, issued receipts and provided change.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Stanley Community College , Albemarle, NC
High School Diploma
2018-08
Skills
- Order Management
- Guest Engagement
- Suggestive Selling
- Service Prioritization
- Relationship Management
- Sales Techniques
- Guest Relations Management
- Sales Expertise
- Check Payment Processing
- Positive and Professional
- Performance Improvement
- POS Operation
- Point of Sale (POS) System Operations
- Cash Handling
- Customer Relations
- Customer Service
- Brand Management
- Staff Management
- Strategic Planning
- Team Leadership
- Customer Relationship Management
- Decision-Making
- Hospitality service expertise
- Guest relations management
Timeline
Server
Eddie V's Prime Seafood & Steaks
2021.07 - 2024.01 (2 years & 6 months)
Server
Darden Restaurants, Olive Garden
2020.07 - 2021.07 (1 year)
Cashier
Food Lion
2019.01 - 2020.01 (1 year)
Stanley Community College
High School Diploma
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