Amber Sigwart
Lexington
Summary
Compassionate and client-centered behavioral health professional with experience supporting individuals with serious mental illness, co-occurring disorders, and complex psychosocial needs. Skilled in crisis intervention, mental health assessment, and case management within community-based settings. Experienced in developing treatment plans, coordinating care with interdisciplinary teams, and connecting clients to essential community resources. Strong background in trauma-informed care, clinical documentation, and maintaining ethical, HIPAA-compliant practice. Committed to promoting stability, recovery, and improved quality of life for underserved populations through consistent, strengths-based support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
New Beginnings
Lexington, KY
09.2025 - Current
- Provide comprehensive, person-centered case management services to individuals with serious mental illness, with a focus on securing and maintaining stable housing. Conduct needs assessments, develop individualized service plans, and coordinate care across healthcare providers, community resources, and housing agencies. Assist clients in navigating complex systems, including benefits, healthcare, and housing applications, while advocating for their needs and promoting self-sufficiency. Monitor client progress, maintain accurate documentation in compliance with regulatory standards, and intervene during crises to ensure client safety and stability. Build strong relationships with clients, landlords, and community partners to support long-term housing retention and overall well-being.
Area Manager
Dungarvin
Lexington, KY
11.2023 - 09.2025
- Managed the agency's Family Home Provider (FHP) program for adults with IDD. Supervised program directors in executing their duties and ensured compliance with agency standards. Led recruitment efforts for new FHPs and clients. Communicated expectations and policies to subordinates, clients, guardians, and stakeholders, ensuring adherence to federal, state, and organizational guidelines. Reported, investigated, and documented cases of abuse or neglect, following up within mandated timeframes. Collaborated with upper-level management throughout the state concerning agency operations, personnel, and budgetary matters.
Case Manager
New Vista
Lexington, KY
07.2022 - 11.2023
- Provided ongoing support to clients with SMI, SUD, and IDD, offering guidance on achieving mental health and daily living goals. Collaborated with local and state agencies to secure benefits and resources for clients. Worked closely with other team members to ensure continuity of care. Managed and secured electronic client records and documentation, adhering to standard practices and ensuring HIPAA compliance.
Medical Claims Assistant
Caretenders Home Healthcare
Lexington, KY
03.2021 - 07.2022
- Assisted the Clinical Director with administrative tasks, including processing patient referrals and insurance claims. Coordinated clinician schedules for continuity of care and conducted quality audits to ensure compliance with Medicare standards and HIPAA.
Agent Service Specialist
Blue Cross-Blue Shield
Lexington, KY
01.2018 - 03.2020
- Researched and resolved service requests from sales agents regarding claims, billing, enrollment, and commissions using various databases. Documented requests and ensured HIPAA compliance.
Education
Bachelor of Science - Human Services
Emmanuel College
Franklin Springs, GA05-2013
Skills
- Crisis intervention & de-escalation
- Case management & care coordination
- Mental health assessment & treatment planning
- Clinical documentation & EHR systems (HIPAA compliance)
- Working with high-need populations (SMI, co-occurring disorders, homelessness)
- Interdisciplinary teamwork & community resource coordination
Certification
Targeted Case Management
Peer Support Specialist
CPR
Timeline
Case Manager
New Beginnings
09.2025 - Current
Area Manager
Dungarvin
11.2023 - 09.2025
Case Manager
New Vista
07.2022 - 11.2023
Medical Claims Assistant
Caretenders Home Healthcare
03.2021 - 07.2022
Agent Service Specialist
Blue Cross-Blue Shield
01.2018 - 03.2020
Bachelor of Science - Human Services
Emmanuel College