Amber Slavens
Ashland,KY
Summary
Dynamic professional with extensive experience in customer service and patient care, previously at Woodland Oaks Health Care Facility. Proven ability to manage stressful situations while providing compassionate support. Skilled in vital sign monitoring and effective communication, ensuring high-quality care and satisfaction for clients and families alike. Committed to excellence in all endeavors.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Small Business Owner
A&R Bins and Retail LLC
Chesapeake, OH
01.2022 - Current
- Small family-owned business, helping people be able to buy expensive items for practically nothing!
- Trained and supervised staff on customer service best practices.
- Oversaw daily operations of small business including customer service and financial management.
- Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- We have been the longest-running company as a bin store to date.
- Do online live sales. Gathering all items for the sale, pricing, collecting orders, totaling the book, and sending out the totals to all customers.
Festival Manager
Bounce Into Fun Inflatable Rentals
Chesapeake, OH
07.2020 - Current
- We rent out Bounce Houses, Mechanical Bulls, Water Slides, and more for birthday parties, schools, festivals, and more for everyone's entertainment.
- Trained staff on operational procedures and customer service best practices.
- Oversaw scheduling of events to maximize rental availability and customer satisfaction.
- Handled customer inquiries and resolved issues to maintain positive experiences.
- Implemented safety protocols and conducted regular inspections of inflatable units.
- Ensured compliance with local, state, and federal regulations.
- Maintaining tickets and collecting money under the tent, while making sure everything is ran smoothly at big events and festivals.
Stay at Home Mom
Self
Ashland, KY
04.2013 - Current
- In the year 2013-2014, I became a new mom, stepmom, and gained primary custody of my little sister all at the same time. So I decided to stay home and take care of everything I could.
- I ended up being the mother of six amazing kids over the course of 2013 to 2021, so I stayed home to maintain all home life, school activities, sports practices, games, and any other fun festivities that needed to be taken care of until finally all the kids were in school, so that I could go back to school to further pursue my dream of anything medical after letting my previous licenses go due to all the children needing my attention.
CNA, SRNA
Woodland Oaks Health Care Facility
Ashland, KY
07.2010 - 08.2012
- Took care of 20+ residents on a single hall, from clothing, feeding, bathing, changing, and charting about every single one of them.
- Also being able to stay calm in hasty situations.
- Assisted patients with daily living activities and personal hygiene tasks.
- Monitored and recorded vital signs, reporting changes to nursing staff.
- Maintained a clean and safe environment for patients and staff.
- Communicated effectively with patients, providing emotional support and companionship.
- Documented patient care information accurately in electronic health records.
- Ensured proper use of medical equipment during patient care procedures.
- Followed safety protocols to prevent infections and ensure patient well-being.
- Maintained cleanliness of patient area by changing bed linens and cleaning up spills.
- Answered call lights promptly to assess needs of patients.
- Used proper body mechanics when lifting, transferring or positioning immobile patients.
- Demonstrated knowledge of infection control policies while performing all duties.
- Observed changes in condition or behavior of patients and reported to nursing staff.
- Monitored food intake of assigned patients during meal times and recorded it on appropriate forms.
- Provided emotional support to patient and family members.
- Transported patients between departments within the facility using wheelchairs or stretchers.
- Assisted patients with activities of daily living, such as bathing, dressing, grooming, and eating.fq
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Teller
Community Trust Bank
Ashland, KY
08.2006 - 09.2010
- Processed customer transactions with accuracy and efficiency.
- Managed cash drawer, ensuring balanced transactions and adherence to security protocols.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Educated customers on bank products and services, enhancing their financial knowledge.
- Maintained Coin Vault
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Enhanced team knowledge by sharing best practices in cash handling and customer service.
- Supported branch goals by participating in initiatives aimed at improving overall bank performance and customer satisfaction.
Education
High School Diploma -
Fairview High School
Ashland, KY 05-2006
Skills
- CPR - BLS Certified
- Patient care
- Customer service
- Time management
- Charting/filing
- Great in stressful situations
- Previous medical Experience
- Emotional support
- Direct patient care
- Stocking supplies
- Patient feeding
- Professionalism and ethics
- Patient assessments
- Vital signs and examinations
- Professional bedside manner
- Communicating with patient families
- Dementia and Alzheimer's care
- Monitoring patient progress
- Phlebotomy
- CPR
- Patient oral care
- Vital signs monitoring
- Medical terminology
- Wound care management
- Critical decision-making skills
- Safe driving
- Multitasking and organization
- Compassion and empathy
- Calm under pressure
- Vital sign assessment
- Bleeding control
- Airway management
- Scene assessments
- Teamwork
- Multitasking
Accomplishments
Received my Phlebotomy License Mar 31, 2009 ( KY20219E309)
Received my EMT-B License Jan 11, 2010 ( WV068264)
Received my CNA, SRNA Certification In 2010
Received my CMA, KMA Certification Jan 17, 2012
Certification
BLS Certification Aug 20, 2025
National CPR Foundation
CCMA Certification Dec 19, 2025
Phlebotomy Plus
Timeline
Small Business Owner
A&R Bins and Retail LLC
01.2022 - Current
Festival Manager
Bounce Into Fun Inflatable Rentals
07.2020 - Current
Stay at Home Mom
Self
04.2013 - Current
CNA, SRNA
Woodland Oaks Health Care Facility
07.2010 - 08.2012
Teller
Community Trust Bank
08.2006 - 09.2010
High School Diploma -
Fairview High School