Amber Smith
DISCOVER FINANCIAL SERVICES
Dayton,OH
13
years of professional experience
Detail-oriented financial operations professional with nearly four years of progressive experience at Discover, advancing through five roles from Collections Specialist to Reconciliation Analyst. Experienced in back-office operations, account maintenance, document review and verification, legal documentation, data accuracy, system updates, vendor and attorney-related processes, and handling sensitive financial information. Strong track record of learning new processes, maintaining accurate records, following compliance and quality procedures, and resolving account-related issues with minimal supervision.
Work History
Reconciliation Analyst
2 Years 11 Months- Process legal consolidator Power of Attorney and attorney representation documents, reviewing and verifying documentation for accuracy.
- Update attorney, representative, and account information in company systems based on verified documentation.
- Add and verify Do Not Contact requests to ensure account records accurately reflect communication restrictions.
- Maintain accurate records through detailed document review, data validation, and system updates.
Senior Vendor Liaison
6 Months- Supported accounts placed with attorneys and third-party collection agencies by providing accurate account information and guidance.
- Assisted with judgment handling, including satisfying judgments associated with attorney-placed accounts.
- Created and proofread settlement and paid-in-full letters to ensure accuracy and completeness.
- Updated account and legal information in company systems.
Senior Collections Specialist
6 Months- Managed inbound and outbound customer calls regarding delinquent accounts.
- Collected payments and established payment arrangements while providing professional customer service.
- Enrolled eligible accounts in applicable payment programs and assisted with account maintenance.
- Activated customer cards and completed account servicing requests.
Collections Specialist
6 Months- Handled inbound and outbound calls related to delinquent customer accounts.
- Collected payments and established payment arrangements based on customer circumstances.
- Assisted with account maintenance, card activation, and customer account servicing.
- Enrolled eligible accounts in payment programs.
Production Associate
3 Years- Operated automatic and semi-automatic production equipment while following established procedures and safety standards.
- Completed product assembly and inspected finished products for quality and design conformance.
- Troubleshot equipment issues and moved materials between machines, conveyors, and transport equipment to meet production needs.
- Participated in regular training to expand machine-operating skills and maintain production standards.
Event Staff Member
2 Years 5 Months- Greeted guests, reviewed tickets, provided directions, and delivered customer support during events.
- Set up and packed event equipment and maintained clean, organized areas.
- Monitored patrons for compliance with safety procedures and helped resolve guest concerns.
Sales Associate
8 Months- Assisted customers with product selection, questions, promotions, and payment transactions.
- Maintained merchandise recovery, displays, and store organization to support sales and productivity.
- Used technology resources to locate products and assist customers.
Nanny
5 Years 8 Months- Provided safe, structured care for two children and maintained daily routines during parental absences.
- Supported hygiene, transportation, activities, and age-appropriate development in a safe environment.
Server
5 Months- Provided customer service, processed orders and payments using POS terminals, and resolved order concerns.
- Recommended specials and maintained a clean, well-stocked service area.
Education
High School Diploma
Skills
Back-Office Operations
Financial Operations
Account Maintenance
Document Review & Verification
Data Entry & Accuracy
Legal Documentation
Reconciliation Support
Account Research
System & Records Maintenance
Vendor & Attorney Coordination
Quality & Compliance
Process Adherence
Customer Account Servicing
Problem Solving
Attention to Detail
Written Communication
Timeline
Senior Vendor Liaison
DISCOVER FINANCIAL SERVICES
03.2024 - 09.2024Read More
Reconciliation Analyst
DISCOVER FINANCIAL SERVICES
09.2023 - CurrentRead More
Senior Collections Specialist
DISCOVER FINANCIAL SERVICES
03.2023 - 09.2023Read More
Collections Specialist
DISCOVER FINANCIAL SERVICES
09.2022 - 03.2023Read More
Production Associate
Norwood Medical
09.2019 - 09.2022Read More
Event Staff Member
Rose Music Center
04.2019 - 09.2021Read More
Sales Associate
Old Navy
03.2019 - 11.2019Read More
Nanny
Private Family
11.2013 - 07.2019Read More
Server
Skyline Chili
04.2013 - 09.2013Read More
Piqua Christian School
High School Diploma
Read More