AMBER SMITH-WATERS
Charlotte,NC
Summary
As an administrative assistant, I utilize my organizational and interpersonal skills to facilitate efficient operations within an organization. I enjoy challenges and thrive in an environment where I can push myself. I demonstrate proficiency in technology while displaying exceptional customer service and problem solving abilities. Above all, my passion for collaboration and problem-solving makes me an asset to any company.
Overview
8
8
years of professional experience
Work History
Patient Care Administrator & Sunshine Coordinator
Integration Station
04.2023 - 06.2024
- Supported over 10 therapists by entering new clients in the system, scheduling appointments, and managing inbound and outbound phone calls.
- Boosted company revenue by exceeding billable hour targets
- Coordinated special activities for holidays and provided support to staff during challenging and celebratory times.
- Collaborated with the billing/insurance department to ensure accurate and timely weekly copayments.
Graphic Designer
Freelance
06.2016 - Current
- Employs design fundamentals when selecting typography, composition, layout, and color in design work.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Utilizes Adobe Creative Suite and Canva to develop creative designs.
Retail Merchandiser
At Home Decor Superstore
03.2022 - 04.2023
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Broke down, re-packaged and shrink-wrapped pallets for efficient storage and transportation.
- Offered friendly, prompt customer service by answering questions, resolving issues quickly and checking system for inventory.
Lead Beauty Advisor & Receptionist
European Wax Center
08.2021 - 11.2021
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Intimates Sales Associate
Belk Department Store
04.2019 - 02.2020
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Fostered lasting relationships with customers, resulting in long-term loyalty and expanded client base.
Education
Associate of Applied Science - Advertising & Graphic Design
Central Piedmont Community College
Charlotte, NC06.2018
Skills
Schedule Management
- Billing and Invoicing
- Recordkeeping and File Management
- Spreadsheet Development
- Word Processing
- Empathy and Compassion
- Team Building
- Collaborative Mindset
- Telephone Etiquette
- Graphic Design
Timeline
Patient Care Administrator & Sunshine Coordinator
Integration Station
04.2023 - 06.2024
Retail Merchandiser
At Home Decor Superstore
03.2022 - 04.2023
Lead Beauty Advisor & Receptionist
European Wax Center
08.2021 - 11.2021
Intimates Sales Associate
Belk Department Store
04.2019 - 02.2020
Graphic Designer
Freelance
06.2016 - Current
Associate of Applied Science - Advertising & Graphic Design
Central Piedmont Community College