Amber Smyers
Roaring River,NC
Summary
Detail-oriented professional in call center operations, managing high-volume calls while ensuring customer needs are met. Utilizes system-based work queues to enhance workflow efficiency, demonstrating agility in mastering new technologies and tools. Committed to delivering exceptional service and actively improving customer experiences.
Overview
19
19
years of professional experience
Work History
Pro Solution Center Representative
Lowes Corporate
2021.09 - 2025.09
- Managed high-volume calls/administrative tasks in a professional and friendly manner, ensuring all customers' needs were met.
- Utilized system-based work queues to prioritize and execute daily and weekly activities, enhancing workflow efficiency.
- Maintained Installation projects for National Accounts.
- Compiled data and organized comprehensive reporting packets for management review, ensuring 100% accuracy and accessibility.
- Captured detailed feedback during meetings, providing clear recaps and following up on action items to ensure timely completion.
- Explored and implemented methods to enhance customer satisfaction and service quality, contributing to positive customer experiences.
- Demonstrated agility by learning and mastering new software tools and systems with minimal training.
- Assisted customers with product inquiries and orders, providing excellent customer service.
- Utilized problem-solving skills to quickly and efficiently resolve customer complaints.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
Assistant
Smyers Construction
2019.01 - 2021.01
- Coordinated product purchases and managed delivery schedules to ensure timely availability.
Professional Cleaner
Guardian Maintenance
2007.01 - 2019.01
- Cleaned and maintained multiple offices, managed inventory, communicated with office management and suppliers to ensure operational needs were met.
Education
A.A.S - BUSINESS ADMINISTRATION
Wilkes Community College
Skills
- IMS
- Salesforce Que
- Zendesk
- MRV
- MS Excel
- MS Outlook
- MS Word
- Phone Systems
Awards And Acknowledgements
- 100 percent reliability, 2022
- Exceeded expectations, 2024
Timeline
Pro Solution Center Representative
Lowes Corporate
2021.09 - 2025.09
Assistant
Smyers Construction
2019.01 - 2021.01
Professional Cleaner
Guardian Maintenance
2007.01 - 2019.01
A.A.S - BUSINESS ADMINISTRATION
Wilkes Community College