Darneshia Sellers
Houston,TX
Summary
Dynamic healthcare professional with extensive experience at Advanced Technologies Center, excelling in customer service and patient education. Proficient in electronic health records and adept at resolving inquiries with exceptional verbal communication. Recognized for enhancing patient satisfaction and streamlining billing processes, ensuring a seamless experience for clients.
Overview
10
10
years of professional experience
Work History
Healthcare Customer Service Representative
Advanced Technologies Center
Shreveport, Louisiana
10.2025 - 03.2026
- Responded to patient inquiries about healthcare services and insurance coverage, ensuring clarity and understanding.
- Provided detailed information about treatment options and procedural guidelines.
- Educated patients on billing processes and available payment plans, facilitating informed decision-making.
- Utilized electronic health record systems to maintain accurate patient information.
- Handled sensitive patient information while ensuring confidentiality standards were met.
- Delivered customer service by addressing inquiries, resolving complaints, and offering comprehensive information on healthcare services.
- Utilized electronic health record systems to maintain accurate patient information.
Caregiver
Beehive Assisted Living
Houston, Texas
08.2023 - 06.2025
- Assisted residents with bathing, dressing, and personal grooming in a respectful manner.
- Assisted residents with daily living activities and personal care needs.
- Monitored residents' health conditions, promptly reporting changes to nursing staff to ensure timely interventions.
- Collaborated with team members to deliver compassionate support, enhancing residents' quality of life.
- Documented care provided and communicated updates to families, fostering strong relationships and ensuring resident well-being.
- Maintained cleanliness and safety standards in resident living areas and common spaces.
- Maintained a clean and well-organized environment for client happiness and safety.
RECEPTIONIST
MEMORIAL HERMANN HEALTH SYSTEM
01.2020 - 07.2022
- Greeted and directed guests and clients, ensuring a welcoming experience.
- Maintained security and telecommunications systems, facilitating effective communication by answering or redirecting inquiries.
- Performed office duties: made copies, filed important documents, and updated calendar for effective scheduling.
CUSTOMER SERVICE REPERSENATIVE
IQOR
05.2018 - 01.2020
- Delivered amazing customer service through effective and prompt resolution of various customer inquiries and concerns.
- Exceed call center metrics while providing excellent and consistent customer service.
- Meet the department productivity and quality standards. Strive for first call resolution and take true ownership of customer needs and issues. Communicate and follow instructions for one call customer resolution.
- Answered inbound calls and greeted customers with energy and enthusiasm; placed outbound calls to effectively communicate with customers.
- Educated customers about clients' products and services to enhance their understanding and satisfaction.
RETAIL ASSOCIATE
BURLINGTON STORES
01.2016 - 04.2018
- Help customers while they shop, answered questions, and help in daily store operations. In this role
- Represented retail brand, driving customer loyalty and enhancing store reputation.
- Processed cash, debit, credit, and check transactions efficiently using cash register or point-of-sale system.
- Balanced the cash register, made change, recorded purchases, processed returns, and scanned items for sale.
Education
HIGH SCHOOL DIPLOMA -
GREEN OAKS HIGH SCHOOL
SHREVEPORT, LA05-2014
Skills
- Healthcare Communication
- Customer Service
- Patient Support
- Patient Scheduling
- Healthcare Call Handling
- Electronic health records
- Health information systems
- Customer relationship management
- IMS
- Excel
- MS Word
- PowerPoint
- Organizational skills
- Verbal communication
- Written communication
- Retail Sales
- Cash Handling
References
- Catherine Richardson, iQor Supervisor, (832) 722-9141
- Constant King, Memorial Hermann Supervisor, (346) 235-4296
Timeline
Healthcare Customer Service Representative
Advanced Technologies Center
10.2025 - 03.2026
Caregiver
Beehive Assisted Living
08.2023 - 06.2025
RECEPTIONIST
MEMORIAL HERMANN HEALTH SYSTEM
01.2020 - 07.2022
CUSTOMER SERVICE REPERSENATIVE
IQOR
05.2018 - 01.2020
RETAIL ASSOCIATE
BURLINGTON STORES
01.2016 - 04.2018
HIGH SCHOOL DIPLOMA -
GREEN OAKS HIGH SCHOOL