Coral Godwin
Stuart,USA
Summary
As a customer service representative, or Resourceful Call Agent, who desires a steady work environment. Strives to collaborate with team members to ensure a positive experience. Receive a livable income while maintaining work-life balance, personal responsibilities, and further satisfy clients in any industry. Known for high productivity and efficient task completion. Skilled in customer service, conflict resolution, and data entry, ensuring smooth communication and problem-solving. Excel at active listening, empathy, and adaptability, contributing to positive customer experiences and maintaining calm under pressure.
Overview
2
2
years of professional experience
Work History
Healthcare Customer Service Representative
Teleperformance USA
Port St. Lucie, FL
09.2024 - Current
- Updated patient files in accordance with company policy and procedure guidelines.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Assisted with training new staff members on policies and procedures related to customer service roles within the organization.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Collected payments from patients and entered them into the billing system accurately.
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
- Adhered to HIPAA regulations when handling confidential patient information.
- Developed strategies for improving customer experience while maintaining compliance standards.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Communicated financial obligations to patients and collected fees at time of service.
- Explained various admission forms and policies, acquiring signatures for consent.
Mailer
Fusion Growth Partners
Stuart, FL
07.2024 - 08.2024
- Prepared mail for distribution, which included folding, stuffing, sealing, and labeling envelopes.
- Ensuring that all outgoing mail is correctly addressed, including adding necessary postage and return addresses.
- Used and maintained the mailing equipment, such as the folding machine.
- Worked quickly and smoothly under time constraints with other departments, to ensure that all mail-related needs are met and deadlines are adhered to.
- Applied Attention to Detail to provide accuracy in addressing, sorting mail, and spotting errors.
- Used Organizational Skills to manage multiple tasks and keep area tidy and efficient.
Marine Canvas Seamstress
Martin Marine Canvas
Stuart, FL
02.2024 - 07.2024
- Tasked with taking on multiple unique marine upholstery, whether repairing said job, or starting from scratch and creating a completely new item for clientele.
- Creating pattern from old material.
- Using heavy marine sewing machines.
- Stuffing foam into finished projects.
- Cleaning and steaming finished projects to send back to clients.
- Provided efficiency improvement.
- Regulatory compliance to the workspace.
- Kept a positive attitude in work environment.
- Helped create a fun and steady workflow to boost teamwork at workspace.
Cashier and Salesperson
Island Cotton Co
Stuart, FL
01.2024 - 02.2024
- Handled heavy objects to and from upstairs storage, back down to shop.
- Proceeded to organized and keep shop clean for clients at all hours of the day.
- Remained positive demeanor to customers and friendly attitude during stressful situations.
- Listens and is respectful to clients, employees, and higher management.
- Helped maintained inventory control, pricing, and loss prevention.
- Merchandised wears on self and others to promote sales.
- Helped promoted new materials and items.
- Created and maintained loyal customers at shop.
- Listened and was respectful to employees to keep moral and positive work environment moving.
- Learned to use two different computer systems that operated two registers within a short amount of time.
Cashier and Salesperson
Royal Bee
Stuart, FL
04.2023 - 12.2023
- Organized and kept shop clean.
- Pulled and greeted clients in shop.
- Offered detailed information on products for customers, to increase sales and achieve company goals.
- Worked on call forwarding, texting, emailing clientele.
- Rescheduling or creating new appointments for employees and owner.
- Calendaring.
- Communicated to technical companies if any issues on the website occurred.
- Handles complaints professionally and with care.
- Demonstrated telephone etiquette.
- Multitasking.
Education
High School Equivalency Diploma - General High School Curriculum
First Coast Technical College
St. Augustine, FLSkills
- Call Forwarding
- Compliant Processing
- Quick Response
- Customer Satisfaction
- Records Management
- Customer Loyalty
- Inventory Control
- Merchandising
- Strong Attention to Details
- Scheduling
- HIPAA compliance
- Healthcare billing
- Customer service
- Staff training
- Customer relationship management
- Quality assurance
- Product knowledge
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Policy adherence
- Medical billing
- Claims processing
- Follow-up skills
- Healthcare industry
- Strong interpersonal skills
- Empathy and patience
- Stress tolerance
- Call center experience
- Patient payment processing
- Multi-channel communication
- Customer follow-up
- Phone and email etiquette
- Friendly and outgoing
References
- Shantel Noble, Teleperformance (772) 882-1412
- Jorge, Teleperformance +1 (305) 562-8944
- Eremy, Teleperformance (561) 314-8217
- Josseline, Teleperformance (505) 373-9307
- Karen Ross, Marine Seamstress, 905-359-3176
- Sydney Greenberg, Fusion Growth Partners, sgreenberg@fusion.com, 772-233-7139 ext. 1
- Eileen Godwin, Yacht Boat Detailer, madewithcolor@gmail.com, 772-267-7532
- Hannah Kerr, Brightline, 561-932-7128
Timeline
Healthcare Customer Service Representative
Teleperformance USA
09.2024 - Current
Mailer
Fusion Growth Partners
07.2024 - 08.2024
Marine Canvas Seamstress
Martin Marine Canvas
02.2024 - 07.2024
Cashier and Salesperson
Island Cotton Co
01.2024 - 02.2024
Cashier and Salesperson
Royal Bee
04.2023 - 12.2023
High School Equivalency Diploma - General High School Curriculum
First Coast Technical College