Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Pedro Valerio

Devine,TX

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.

Overview

6
6
years of professional experience

Work History

Customer Service Representative/Project Manager

Solar Electric Texas
07.2021 - Current
  • Planned, designed, and scheduled phases for large projects.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Drafted project reports to identify successful outcomes, insights and future recommendations.
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Implemented company policies and procedures for professional, cohesive customer care.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Shift Lead Manager

Dairy Queen Grill & Chill
04.2017 - 06.2021
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Education

High School Diploma -

Devine High School
Devine, TX
05.2021

Skills

  • Bilingual (English/Spanish)
  • Project Planning
  • Project Management
  • Great Communication Skills
  • Team Building
  • Excellent Customer Service
  • Great with Computer Application/Office Space
  • Problem Resolution
  • Administrative Staff Supervision
  • Clerical Support
  • Administration and Operations
  • Call Forwarding
  • Data Entry
  • Job Assignments

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative/Project Manager

Solar Electric Texas
07.2021 - Current

Shift Lead Manager

Dairy Queen Grill & Chill
04.2017 - 06.2021

High School Diploma -

Devine High School
Pedro Valerio