Amelia Marizan
Garfield,NJ
Summary
Experienced Bilingual Customer Service Professional with 20+ years in customer support and administrative functions. Expertise in claims verification and problem resolution through phone, email, and in-person communication, ensuring accuracy and confidentiality. Demonstrates strong capability to manage multiple priorities and provide exceptional service in remote settings. Fluent in English and Spanish.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
J & S Transportation
03.2014 - Current
- Responded to customer inquiries by phone and email, ensuring timely and accurate information delivery.
- Resolved routine service requests and escalated complex issues, fostering effective problem resolution.
- Process rental agreements and customer documentation with a high level of accuracy.
- Verified insurance coverage and assisted with claims investigations, adhering to company procedures.
- Maintain confidential customer records and ensure compliance with company policies.
- Support daily administrative operations, scheduling, and office coordination.
- Work independently in a remote environment while meeting productivity expectations.
Assistant General Manager
01.2012 - Current
- Coordinated opening and closing procedures to maintain operational consistency.
- Maintained operational records and organized office resources for efficient workflow.
- Supported management with administrative tasks to ensure smooth operations.
Customer Service / Western Union Agent / Telecommunications Sales
01.2004 - 01.2013
- Delivered bilingual customer service in English and Spanish, enhancing customer satisfaction.
- Processed financial transactions with strict adherence to confidentiality protocols, ensuring customer trust.
- Processed financial transactions while maintaining confidentiality.
- Maintained customer databases, records, and inventory.
- Assisted customers in-person and over the phone, providing tailored solutions to meet their needs.
Education
High School Diploma -
Lawrence High School
Skills
- Customer Service
- Telephone Support
- Claims Processing
- Insurance Verification
- Customer relationship management
- Client Engagement
- Performance Reporting
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Google Workspace
- Operational Support
- Problem Resolution
- Attention to Detail
- Time Management
- Bilingual (English/Spanish)
- Fluent in Spanish
- Conflict resolution
- Remote Work
- Problem resolution
- Problem resolution
Timeline
Customer Service Representative
J & S Transportation
03.2014 - Current
Assistant General Manager
01.2012 - Current
Customer Service / Western Union Agent / Telecommunications Sales
01.2004 - 01.2013
High School Diploma -
Lawrence High School