Yesenia Cabrera
Fort Worth,TX
Summary
Empathetic and detail-oriented professional Customer Service Representative with experience for 14 years the last 2 years serving as Customer Service Manager. Proven ability to bridge daily consumer interactions with high level strategic goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative/ Manager
Ritchie Bros. Auctioneers
Fort Worth, Texas
09.2008 - 12.2023
- Managed high volume of incoming calls and emails, ensuring timely and effective customer support.
- Answered customer inquiries, providing detailed and helpful service in person, over the phone, or online.
- Facilitated conflict resolution to maintain positive relationships and enhance customer satisfaction.
- Adjusted bills and processed refunds to effectively address customer service and billing complaints.
- Processed payments in cash, card, and wire transfers efficiently.
- Updated databases with new and modified customer data.
- Communicated with internal teams and equipment consignors to collect essential paperwork.
- Prepared sales tax documentation and calculated deductions to ensure compliance.
- Entered equipment details for auction into the sales catalogue.
- Greeted and registered buyers for auctions.
- Supported the titles department with preparations of title documents.
- Managed live and online platforms like proxy bids.
Education
High School Diploma -
North Side High School
Fort Worth, TX05-1995
Skills
- High-Volume Call Handling
- Email management
- Payment Processing
- Tax document Processing
- Title Paperwork Processing
- Auction Data Entry
- Customer interaction etiquette
- Bilingual (English/Spanish)
- Problem Solving
- Multitasking
- Staff Monitoring
- Dependable and honest with a positive attitude
- Adaptability
Timeline
Customer Service Representative/ Manager
Ritchie Bros. Auctioneers
09.2008 - 12.2023
High School Diploma -
North Side High School