Tatyana Hinton
OncoMed Pharmaceuticals
Sugar Land,TX
1
Certification
15
years of professional experience
Detail-oriented professional with experience in customer service, pharmacy operations, and retail leadership. Skilled in documentation, reporting, and computer systems, with a strong record of accurate records, compliance, and problem resolution. Known for maintaining quality service in fast-paced, high-volume environments.
Work History
Inbound Customer Service Representative
6 Months- Managed inbound customer inquiries with accurate product, order, and account support.
- Resolved escalated service issues by coordinating with cross-functional teams and maintaining compliance standards.
- Maintained professionalism during high-volume call periods while preserving customer satisfaction and issue resolution quality.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
Pharmacy Technician
9 Years 8 Months- Processed prescriptions accurately, verifying patient information and insurance details before pharmacist review.
- Entered prescription data into pharmacy system, correcting errors and maintaining clean records.
- Communicated with patients to answer medication questions, resolve pickup issues, and support service needs.
- Coordinated inventory replenishment, removed expired stock, and maintained organized medication storage.
- Enforced HIPAA and pharmacy safety procedures while maintaining accuracy in high-volume retail environment.
Shift Leader
4 Years 8 Months- Coordinated opening and closing procedures, ensuring readiness and secure store conditions.
- Supervised front-end associates, assigning tasks and maintaining smooth store operations.
- Enforced company policies, safety standards, and loss prevention procedures throughout shifts.
- Trained new employees and delegated daily tasks and responsibilities.
- Verified cash handling, till counts, and register accuracy during shift transitions.
Education
High School Diploma
Skills
High-volume call handling
High-volume call centers
Call center skills
Reporting documentation
Problem resolution
Customer interaction tracking
Computer skills
Service level adherence
Certification
Certified Pharmacy Technician
Timeline
Inbound Customer Service Representative
OncoMed Pharmaceuticals
04.2026 - CurrentRead More
Pharmacy Technician
Walgreens
06.2016 - 02.2026Read More
Shift Leader
Walgreens
10.2011 - 06.2016Read More
Kempner High School
High School Diploma
Read More