Rebecca Berry

Dispatching/ Billing/ Inbound Outbound calls, Scheduling multiple Customers daily. Follow up calls with customers concerns.

• Supplying information in accordance with customers' needs and demands
• Deal with customer complaints about products or issues with supermarket items.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Created and submitted reports as well as documentation and logs of implemented solutions.
• Coordinated individual responsibilities after a thorough assessment of each skill level and knowledge resulting in a productivity increase.
• Interviewed and hired talented professionals who added value to the department by bringing expertise in Team Lead Quality Control
• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
• Responded quickly to meet customer needs and resolve problems.

• Coordinated service calls to optimize technician schedules for timely responses.
• Managed communication between customers and field teams for service updates.
• Utilized dispatch software to track job progress and resource allocation.
• Collaborated with management to develop improved dispatch protocols and procedures.
• Managed a large volume of phone calls while ensuring accuracy in data entry.

Inbound & Outbound CSR, Sales and troubleshooting technician support,billing

• Managed patient inquiries, ensuring timely and accurate responses to enhance satisfaction.
• Coordinated appointment scheduling, optimizing provider availability and patient flow.
• Maintained electronic health records with precision, safeguarding patient confidentiality.
• Assisted in insurance verification processes, streamlining patient registration procedures.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Managed patient registration process, confirming data accuracy and completeness.