Rose-Marie Craig
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Polite and professional mentor successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
1
1
year of professional experience
Work History
Inbound Customer Service Representative
SC Data Center
11.2023 - 01.2024
- Answer Customer Questions and concerns of orders
- Check updated product and inventory
- Receive calls from customers
- Transfer customers to their designated branches.
Front of House Team Leader
Chick-fil-A
02.2023 - 10.2023
- Assist customers with choices on the menu
- Bring bags to cars and customers in designated areas
- Carry items to assist co-workers
- Clean and sanitize areas from designated positions
- Direct customers to designated lanes
- Elaborate orders with correction or accuracy
- Take orders for customers from the drive-thru.
Peer Mentor
UAB Trio Academic Services
09.2022 - 12.2022
- Assist students with advice and tips for college
- Bring great resources to mentees about topics and tips
- Create space and environment to keep mentees comfortable to communicate
- Take time out to keep in contact with mentees.
Education
Associate in General Studies -
Shelton State Community College
Tuscaloosa, AL12.2018
High school or equivalent -
Tuscaloosa Co High School
Northport, AL05.2015
Skills
- Cashier (Less than 1 year)
- Customer Service (3 years)
- Microsoft Office (6 years)
- Customer Care (1 year)
- Customer Support (1 year)
- Call Center (1 year)
- Food Preparation
- Order Entry (Less than 1 year)
- Kitchen Experience
- Data Entry
- Windows
- Sales
- Mentoring
- Microsoft Powerpoint
- Commercial Cleaning
- Tutoring
- Front Desk
- Cash Handling
- Operating Systems
- Technical Support
- Cash handling
- Retail sales
- Technical support
- Cash register
- Data center experience
- POS
- Operating systems
- Citrix
- Customer service
- Front desk
- Zendesk
- Order entry
- Upselling
- VPN
- Typing
- Google Docs
- Clerical experience
- Serving
- Guest services
- Computer skills
- Communication skills
- Microsoft Office
- HIPAA
- CRM software
- Outbound calling
- Microsoft Word
- Organizational Skills
- Negotiation
Assessments
- Food service: Customer situations, Completed, 12/01/22, Identifying and addressing customer needs in a food service setting
- Call center customer service, Proficient, 09/01/22, Demonstrating customer service skills in a call center setting
- Customer service, Proficient, 08/01/20, Identifying and resolving common customer issues
Personal Information
Relocation: Anywhere
Timeline
Inbound Customer Service Representative
SC Data Center
11.2023 - 01.2024
Front of House Team Leader
Chick-fil-A
02.2023 - 10.2023
Peer Mentor
UAB Trio Academic Services
09.2022 - 12.2022
Associate in General Studies -
Shelton State Community College
High school or equivalent -
Tuscaloosa Co High School
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