Andrew J Dumas
Cranston,RI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Inbound Customer Service Representative
Hilco Vision
Plainville , MA
05.2021 - Current
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved concerns with products or services to help with retention and drive sales.
- Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
- Resolved complaints to satisfy customers and encourage future transactions.
- Furnished accurate product information and shipping instructions and offered alternatives for out-of-stock items to support customer buying decisions.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Customer Service Representative
IGT (Spectra Force Technologies)
Providence, Rhode Island
06.2020 - 05.2021
- Answers calls, emails, and chat providing prompt, accurate, level service to clients including: promotions, coupon conversions, transaction history, how to play, how to create an account, geo-location, KYC, mobile app, second chance entries, etc.
- Diagnose and troubleshoot problems and take appropriate action. Promote and enhance excellent customer relations.
Substitute Teacher/High School Mathematics Teacher
Woonsocket High / Dr, Jorge Alvarez High
Woonsocket/Providence, RI
10.2017 - 06.2020
- Taught mathematical skills and principles to high school students using real-world, application-based examples to maximize learning opportunities.
- Assessed student knowledge of algebra and geometry and applied appropriate methods to address learning needs.
Credit Analyst
Jewelers Board of Trade(Robert Half International)
Warwick, RI
02.2016 - 05.2016
- Collected jewelry store data using various research methods to broaden results and optimize marketing strategies
- Research jewelry stores and wholesalers across the USA to give members information to assist in their commercial credit decisions
Defined Benefit/Pension Analyst
Mercer HR Services
Norwood, MA
09.2007 - 05.2010
- Performed benefit calculations and used excel to make sure output is accurate
- Responded to customer requests for products, services and company information
Education
Bachelor of Arts - Mathematics:Statistics, GPA 3.1
Keene State College
Keene, NH05.1995
Associate of Science - Accounting
New Hampshire College (SNHU)
Manchester, NH05.1993
Skills
- Positive outlook
- Energetic and driven
- People-oriented
- CRM
- Order Fulfillment
- Training development aptitude
- Creative problem solving
Timeline
Inbound Customer Service Representative
Hilco Vision
05.2021 - Current
Customer Service Representative
IGT (Spectra Force Technologies)
06.2020 - 05.2021
Substitute Teacher/High School Mathematics Teacher
Woonsocket High / Dr, Jorge Alvarez High
10.2017 - 06.2020
Credit Analyst
Jewelers Board of Trade(Robert Half International)
02.2016 - 05.2016
Defined Benefit/Pension Analyst
Mercer HR Services
09.2007 - 05.2010
Bachelor of Arts - Mathematics:Statistics, GPA 3.1
Keene State College
Associate of Science - Accounting
New Hampshire College (SNHU)
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