Job Search Status
Open to workDesired start date: Immediately
Open To Work
Janae Lockhart
Atlanta
Work Preference
Summary
Dedicated and detail-oriented Customer Service Representative with a proven track record in delivering exceptional customer experiences across multiple industries, including logistics, healthcare, and e-commerce. Skilled in troubleshooting, order management, and client relations. Adept at working in fast-paced environments while maintaining professionalism, accuracy, and efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Inbound Customer Service Representative
Inktel
10.2024 - Current
- Handle high-volume inbound customer calls with professionalism and empathy.
- Troubleshoot and resolve online account issues efficiently.
- Process and place customer orders accurately.
- Document detailed account notes for every customer interaction.
- Utilize strong listening skills to identify and address customer needs.
Driver
Eagle Logistics LLC
09.2023 - 10.2024
- Conduct pre-trip inspections ensuring vehicle safety compliance.
- Picked up and delivered Amazon packages across Iowa and Omaha.
- Scanned, sorted, and loaded packages for timely delivery.
- Maintained fueling needs for DEF and diesel.
- Ensured on-time deliveries and upheld vehicle cleanliness.
Customer Service Representative
A.W. Companies, Inc.
11.2022 - 11.2023
- Answered inbound calls and resolved customer account issues.
- Made account adjustments, processed refunds, and resolved order discrepancies.
- Performed website troubleshooting and technical support.
- Completed remediation for order-related accidents.
Phlebotomist
Octapharma Plasma
11.2020 - 11.2022
- Performed venipunctures and ensured proper specimen handling.
- Monitored and disconnected patients from plasma collection machines.
- Cleaned and maintained medical equipment to meet infection control standards.
- Completed patient worksheets and documented procedure details.
Order Checker / Auditor
Lineage Logistics
07.2017 - 10.2020
- Scanned and verified inventory accuracy.
- Handled packages weighing up to 90 lbs.
- Removed damaged goods from inventory.
- Maintained a clean and organized warehouse environment.
PSE Clerk
United States Postal Service
07.2015 - 07.2017
- Sorted and processed mail and packages by zip code.
- Operated and maintained mail processing machinery.
- Entered and verified postal data in computer systems.
- Ensured adherence to postal regulations and deadlines.
Education
High School Diploma - undefined
Scavo Alternative High School
Des Moines, IA04.2011
Skills
- Microsoft Excel
- Microsoft Word
- Customer Service & Call Handling
- Troubleshooting & Problem Resolution
- Order Processing & Data Entry
- CDL Class A – Professional Driving
- Venipuncture & Phlebotomy Procedures
- Infection Control & Safety Compliance
- Inventory Management & Auditing
- Microsoft Office
- Salesforce
- Slack
- Microsoft Excel
- Microsoft Word
- Typing 47 WPM
Certification
CDL Class A
Timeline
Inbound Customer Service Representative
Inktel
10.2024 - Current
Driver
Eagle Logistics LLC
09.2023 - 10.2024
Customer Service Representative
A.W. Companies, Inc.
11.2022 - 11.2023
Phlebotomist
Octapharma Plasma
11.2020 - 11.2022
Order Checker / Auditor
Lineage Logistics
07.2017 - 10.2020
PSE Clerk
United States Postal Service
07.2015 - 07.2017
High School Diploma - undefined
Scavo Alternative High School
Similar Profiles
Adam GreenAdam Green
Remote Customer Service Specialist at InktelRemote Customer Service Specialist at Inktel
Mary MillerMary Miller
Technical Customer Service Representative at InktelTechnical Customer Service Representative at Inktel
Lexus EstradaLexus Estrada
Customer Support Specialist at Inktel Contact Center SolutionsCustomer Support Specialist at Inktel Contact Center Solutions
Jerome JenkinsJerome Jenkins
Network Infrastructure Technician at Kusan ABNetwork Infrastructure Technician at Kusan AB
Bria RankinBria Rankin
Strategic Partnerships Manager at FreelanceStrategic Partnerships Manager at Freelance