Asia Werts
Fort Lauderdale,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inbound Customer Service Representative
Renuity Coatings
11.2023 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
- Displayed a positive attitude and excellent problem-solving skills, which contributed to the overall success of the customer service team.
Property Manager
Public Storage
04.2023 - Current
- Successfully attracted and retained high-quality tenants, resulting in a consistently low vacancy rate
- Developed and managed property budgets, consistently achieving or exceeding revenue and expense targets
- Negotiated and maintained positive relationships
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
House Cleaning Assistant
Expect the Best Cleaning Service
12.2013 - 07.2017
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
Delivery Driver
Domino's
06.2021 - 06.2022
- Loaded, transported, and delivered pizza and other customer's food orders
- Maintained and cleaned the company-provided delivery vehicle
- Delivered high-quality customer service to clients and maintained their satisfaction level.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Fulfillment Expert
Target
08.2018 - 04.2021
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
- Exceeded performance metrics consistently by prioritizing tasks effectively within a fast-paced environment.
- Improved order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Utilized advanced shipping software platforms proficiently, expediting order processing times through digital efficiencies.
Loader / Unloader
11.2016 - 01.2017
- Unloader trucks
- Loader trucks to airport
- Organize boxes and clean stations.
Retail Sales Associate
Macy's
11.2015 - 04.2016
- Learning Macy's systems and procedures to enhance selling efficiencies
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
North Port High School
North Port, FL05.2016
Skills
- Driving
- Delivery Driver Experience
- Warehouse Experience
- Retail Sales
- Shipping & Receiving
- Computer Skills
- Typing
- Communication skills
- Customer service
- Hospitality
- Microsoft Excel
- Organizational skills
- Microsoft Word
- Call center
- Microsoft Office
- Office experience
- Time management
- Very cooperative
Inbound sales
Certification
Driver's License, WDL3ZT1D823B, 11/01/20, 04/01/26
Assessments
Warehouse safety, Proficient, 09/01/22, Using safe practices in a warehouse setting
Timeline
Inbound Customer Service Representative
Renuity Coatings
11.2023 - Current
Property Manager
Public Storage
04.2023 - Current
Delivery Driver
Domino's
06.2021 - 06.2022
Fulfillment Expert
Target
08.2018 - 04.2021
Loader / Unloader
11.2016 - 01.2017
Retail Sales Associate
Macy's
11.2015 - 04.2016
House Cleaning Assistant
Expect the Best Cleaning Service
12.2013 - 07.2017
High School Diploma -
North Port High School