Lissette McGhee
Austell,GA
Summary
Dynamic customer service professional with a proven track record at Dover Staffing, achieving a 95% first-call resolution rate. Skilled in call documentation and conflict resolution, I enhanced team performance by implementing effective call scripts, significantly reducing handling time and improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Inbound Customer Service Representative
Dover Staffing
05.2022 - Current
- Maintain a 95% first-call resolution rate for over 50 calls daily
- Reduced handling time by 15% through the implementation of call scripts
Customer Service Representative
Dover Staffing
05.2022 - 11.2022
- Assisted over 30-50 customers daily, resolving inquiries and complaints
- Collaborated with product team to improve knowledge base and FAQ pages
Education
High School Diploma - Pharmacy
Miller-Motte Technical College
NC03.2019
Skills
Call documentation
Timeline
Inbound Customer Service Representative
Dover Staffing
05.2022 - Current
Customer Service Representative
Dover Staffing
05.2022 - 11.2022
High School Diploma - Pharmacy
Miller-Motte Technical College