Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Heather Struder

Heather Struder

Customer Service Representative
Altoona,United States

Summary

Innovative Call Center Representative providing excellent support to clients while building rapport. Adept in implementing problem-solving techniques for customer complaints and handling high call volume. Successful at maintaining high customer satisfaction ratings through friendly demeanor and assistance with additional customer questions.

Overview

12
12
years of professional experience
3
3
years of post-secondary education

Work History

Inbound Customer Service Representative

BeenVerified.com
09.2019 - Current
  • Field incoming calls, help answer questions, and solve customer problems
  • Coordinate and analyze with customers to ensure appropriate questioning to identify issues
  • Administer and prioritize customer tasks and ensure achievement of deadlines within the required timeframe
  • Maintain accuracy of all data and verify the same for all customer service calls.
  • Issue refunds when applicable
  • Train employees on computer system and how to handle incoming calls
  • Handle supervisor calls when supervisors go on lunch and breaks.

Dietary Aide

Altoona Center for Nursing Care
06.2016 - 09.2019
  • Help prepare food following instructions while adhering to all safety and health standards
  • Set up tables or other dining areas with attention to cleanliness and order
  • Deliver dishes and trays at designated times and rooms
  • Take down dining areas and collect plates, glasses, etc
  • Discard leftovers and take out garbage
  • Heather Struder - page 1
  • Clean food stations and wash dishes, cooking vessels and silverware
  • Stock ingredients and monitor inventory
  • Assist in keeping track of expenses and menu planning
  • Help maintain kitchen equipment and appliances
  • Server

Olive Garden
02.2016 - 05.2016
  • Prepare restaurant tables with special attention to sanitation and order
  • Help customers make food and drink selection and take and serve orders
  • Answer questions or make recommendations for complementary products
  • Collaborate with other restaurant servers and kitchen/bar staff
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment
  • Server

Ruby Tuesday
06.2012 - 01.2016
  • Take food and drink orders from customers accurately and with a positive attitude
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Engage with customers in a friendly manner
  • Knowledge of the menu, with the ability to make suggestions
  • Ensure tables are enjoying their meals and take action to correct any problems
  • Collect payments from tables and prepare checks that itemize and total meal costs and sales taxes
  • Help food preparation staff when necessary
  • Server

Frisch's Big Boy
11.2010 - 04.2013
  • Take food and drink orders
  • Communicate with guests about when their food will be ready and any problems that may arise in a friendly and sincere manner
  • Interact with other service and cooking staff to ensure speedy and effective operations, so guests receive their food quickly and accurately
  • Work with money daily basis, providing accurate change quickly and precisely while continuing to communicate cheerfully with the guests
  • Handle food carefully and responsibly while serving guests their dishes
  • Provide a friendly and caring experience for every guest that comes into the restaurant, upholding the restaurant’s hospitality standards.

Education

High School Diploma - General Studies

Hatboro-Horsham Senior High School
09.2001 - 05.2004

Skills

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers

Timeline

Inbound Customer Service Representative

BeenVerified.com
09.2019 - Current

Dietary Aide

Altoona Center for Nursing Care
06.2016 - 09.2019

Olive Garden
02.2016 - 05.2016

Ruby Tuesday
06.2012 - 01.2016

Frisch's Big Boy
11.2010 - 04.2013

High School Diploma - General Studies

Hatboro-Horsham Senior High School
09.2001 - 05.2004
Heather StruderCustomer Service Representative