Deivion Sheppard
Missouri City,TX
Summary
Dependable Customer Support Representative experienced in soliciting information and responding to member and client inquiries. Committed to providing support to communicate professionally in high call volume situations with minimal oversight. Commitment and understanding of equal opportunities with diverse and multicultural environments.
Overview
2
2
years of professional experience
Work History
Inbound Customer Service Representative
HSA Bank, Webster Bank
Sheboygan, WI
07.2022 - 05.2023
- Answered up to 60+ inbound calls per day exceeding quota by 15%
- Quickly mastered finance and banking knowledge to be able to offer expert advice or direct customer to correct departments if required.
- Maintained accurate records of client information while also tracking all call-related information for auditing and reporting purpose’s.
- Calmly resolved and de-escalate any client issues by utilizing company procedures, reading scripts, and applied information/ skills learned at educational seminars
- Effectively communicated with clients, insurance representatives, team members and management.
- Demonstrated specialized knowledge in handling return authorizations, order traces, EDI customer setup/ maintenance, website assistance, and credit card inquiries and payments.
Call Center Sales Representative
Advantage Resourcing
Houston, TX
09.2021 - 06.2022
- Providing customers with excellent guidance to proceed with their services at AT&T
- Finding the best accommodations to retain customers retention and help promote seasonal sales
- Average 40+ calls-a-day with issues in regards to billing, technology support and cancellations
- Meeting the daily goals to retain fewer than 5% callback from customers in regarding issues base on their plans, services or technology issues
- Updating the job knowledge by studying new product description and accomplishes sales for the department
Education
High School Diploma -
Thurgood Marshall High School
Missouri City, TX06.2017
Skills
- Microsoft Office
- Microsoft Excel
- Data Entry
- Problem-Solving Skills
- Customer Service
- Technical Troubleshooting
- Call Center Operations
- Verbal and Written Communication
- Appointment Scheduling
- Complaint Resolution
Timeline
Inbound Customer Service Representative
HSA Bank, Webster Bank
07.2022 - 05.2023
Call Center Sales Representative
Advantage Resourcing
09.2021 - 06.2022
High School Diploma -
Thurgood Marshall High School
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