Katherine Ortiz
Glendale,AZ
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Inbound Customer Service Representative
TLK Group, Comcast Cable
05.2013 - 06.2013
- Provide excellent customer service
- Create/set up accounts
- Accurately post payments
- Troubleshoot issues timely
Packer
Macy’s Warehouse
09.2018 - 10.2018
- Quality Control
- Packaging
- Seal packages
Medical Assistant Externship
Dr. Rhumba/Thunderbird Medical Clinic
03.2020 - 04.2020
- Room patients
- Vital Signs
- Patient histories
- Immunizations
- Specimen collection
- Schedule appointments
- Restock rooms
- Assist physician with exams/procedures
Medical Assistant
HonorHealth
05.2021 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed EKGs and other tests based on patient presentation in office.
Education
Bachelor of Science - Psychology
Grand Canyon University
Phoenix, AZ10.2024
Allied Health ASSOCIATES DEGREE - undefined
Brookline College
11.2020
Medical Assistant DIPLOMA - undefined
Brookline College
04.2020
Skills
- Extremely dedicated
- Responsible
- Multi-tasker
- Time management skills
- Detail-oriented
- Optimistic
- Team-player
- Rooming/Discharging Patients
- Clinical Diagnostic Procedures
- Basic Anatomy & Pathology
- Intramuscular Injections
- Front/Back Office Duties
- Clinical Laboratory
- Prescription Refills
- Immunizations
- Scheduling Appointments
- Pulmonary Function Testing
- HIPAA & OSHA Regulations
- Basic ICD-9/10, CPT Coding
- Insurance Verifications
- Medical Terminology
- Medication Math
- Complete Vitals
- Office Ally EHR
- CLIA Waived
- Medication Administration
- Specimen Prep/Handling
- Procedure Set-up/Assisting
- Phlebotomy/Venipuncture
- Medical/Surgical Asepsis
- Bloodborne Pathogens
- UA/Strep Cultures
- Patient Charting
- EKG
- Medical Records Management
- Quality Improvement Competent
- Problem-Solving Aptitude
- Key Performance Indicators
- (KPIs)
- Fraud & Abuse Awareness
- Training
- Billing Procedures
- Multi-line Phone Operation
- Front Office Medicare
- ICD-9/10-CM, and HCPCS
- CMS from 1500 and UB-92
- Microsoft Office
- SIM Chart EMR Training
- Protecting Privacy Guidelines
- Processing Insurance Claims
- Organization and Time Management
- Excellent Communication
- Good Telephone Etiquette
- Attention to Detail
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
HonorHealth
05.2021 - 11.2021
Medical Assistant Externship
Dr. Rhumba/Thunderbird Medical Clinic
03.2020 - 04.2020
Packer
Macy’s Warehouse
09.2018 - 10.2018
Inbound Customer Service Representative
TLK Group, Comcast Cable
05.2013 - 06.2013
Bachelor of Science - Psychology
Grand Canyon University
Allied Health ASSOCIATES DEGREE - undefined
Brookline College
Medical Assistant DIPLOMA - undefined
Brookline College
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