Robert Florer
Mesa,Az
Overview
13
13
years of professional experience
Work History
inbound customer service representative
Intouchcx
11.2025 - Current
- Petsmart
- Managed high-volume inbound customer inquiries and provided effective solutions.
- Utilized CRM systems to track customer interactions and maintain accurate records.
- Collaborated with team members to enhance overall service delivery and efficiency.
delivering food and packages
uber eats
Mesa, Arizona
07.2025 - Current
- Delivered packages efficiently to designated locations.
- Navigated routes using GPS technology for timely deliveries.
- Adhered to company policies for safe driving practices.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
teardown/building of various aircraft components
pds/honeywell
Tempe, Arizona
08.2021 - 10.2025
- Trained new technicians on repair procedures and safety protocols for equipment handling.
- Replaced defective components with compatible replacements sourced from suppliers.
- Read and understood diagrams and schematics to accurately perform repairs.
- Repaired and performed quality testing of products to meet established specifications.
- Followed repair processes, driving high quality and short cycle time.
- Communicated with management, engineering and quality departments to solve technical repair problems.
- Tested repaired products for proper operation prior to returning them to customers.
- Dismantled devices to gain access to and remove defective parts with various hand and power tools.
Unemployed
06.2021 - 08.2021
customer service rep
Ttec
03.2018 - 06.2021
- Delivered messages to medical practices, facilitating timely communication.
- Provided outbound customer service for Nissan North America, resolving client inquiries and enhancing customer satisfaction.
- Assisted customers with inquiries and resolved issues efficiently.
- Utilized CRM software to track customer interactions and feedback.
- Collaborated with team members to enhance service delivery processes.
Prep cook
oggi’s pizza
08.2016 - 02.2018
- Prepped vegetables and appetizers for menu items, ensuring freshness and quality for customer satisfaction
- Prepared fresh ingredients for pizza and other menu items daily.
- Maintained cleanliness and organization of kitchen workstations consistently.
- Assisted chefs in following recipes and cooking procedures accurately.
machinist b
weldmac manufacturing co.
02.2013 - 06.2016
- Setting up and running cnc mills.
- Inspected parts to verify that quality assurance standards met during inspections and blueprint specifications.
- Operated CNC machines to produce precision components for various projects.
- Interpreted technical drawings to ensure accurate fabrication of parts.
- Maintained equipment by performing regular inspections and minor repairs.
Education
diploma - General education, drafting and theater classes
El Capitan High School
Lakeside, CA06-1992
Skills
- Salesforce
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Order management
- Customer retention
- Problem solving
- Active listening
- Time management
- Customer focus
- Issue resolution
- Customer support
- Effective communication
- Customer service experience
Activities
- Active online gamer
- Enjoy reading
- Interested in home brewing beer
- 3D Printing
Timeline
inbound customer service representative
Intouchcx
11.2025 - Current
delivering food and packages
uber eats
07.2025 - Current
teardown/building of various aircraft components
pds/honeywell
08.2021 - 10.2025
Unemployed
06.2021 - 08.2021
customer service rep
Ttec
03.2018 - 06.2021
Prep cook
oggi’s pizza
08.2016 - 02.2018
machinist b
weldmac manufacturing co.
02.2013 - 06.2016
diploma - General education, drafting and theater classes
El Capitan High School