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Amondre Owens
Inbound Customer Service Representative I
Riverdale,Georgia
Summary
I am seeking an Entry IT position in a dynamic organization where I can apply my technical expertise, strong problem-solving abilities, and exceptional customer service skills to provide effective solutions and improve user experiences. I am certified in IBM IT Support and Google IT Support, and currently pursuing CompTIA A+ to continue my professional growth. With my excellent communication and collaboration skills, I strive to contribute to a high-performing team, enhance service levels, and exceed customer expectations.
Overview
4
4
years of post-secondary education
Work History
Inbound Customer Service Representative I
Foundever
Miami, Florida
04.2023 - 04.2023
- Worked from home using company equipment to access their database and phone system using my own internet service.
- Utilizing Salesforce to record customer interactions and monitor issues for future support and agents.
- Demonstrated strong problem-solving skills and critical thinking abilities, effectively identifying underlying causes of issues and providing appropriate solutions.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Asked probing questions to determine customer needs and expectations and recommended specific products and solutions.
- Greeted customers warmly and attentively with standard scripts and procedures to convey friendliness and positivity, aiming to build rapport and establish a strong foundation for a productive and successful interaction.
Education
High School Diploma -
08.2010 - 05.2014
Skills
High-volume call centers
undefinedAccomplishments
- IBM IT Support
- Google IT Support
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inbound Customer Service Representative I - Foundever
04.2023 - 04.2023
Druid Hills High School - High School Diploma,
08.2010 - 05.2014