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Amondre Owens
Inbound Customer Service Representative I
Riverdale,Georgia
Summary
I am seeking an Entry IT position in a dynamic organization where I can apply my technical expertise, strong problem-solving abilities, and exceptional customer service skills to provide effective solutions and improve user experiences. I am certified in IBM IT Support and Google IT Support, and currently pursuing CompTIA A+ to continue my professional growth. With my excellent communication and collaboration skills, I strive to contribute to a high-performing team, enhance service levels, and exceed customer expectations.
Overview
4
4
years of post-secondary education
Work History
Inbound Customer Service Representative I
Foundever
Miami, Florida
04.2023 - 04.2023
- Worked from home using company equipment to access their database and phone system using my own internet service.
- Utilizing Salesforce to record customer interactions and monitor issues for future support and agents.
- Demonstrated strong problem-solving skills and critical thinking abilities, effectively identifying underlying causes of issues and providing appropriate solutions.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Asked probing questions to determine customer needs and expectations and recommended specific products and solutions.
- Greeted customers warmly and attentively with standard scripts and procedures to convey friendliness and positivity, aiming to build rapport and establish a strong foundation for a productive and successful interaction.
Education
High School Diploma -
08.2010 - 05.2014
Skills
High-volume call centers
Typing 70 wpm
Knowledgebase software
Keyboarding
Account management
Transcription
Written and oral communication
Documentation and reporting
Call management software
Proficient in Mac and PC systems
Data Entry
Customer support
Client communication
Slack
Salesforce
Discord
Accomplishments
- IBM IT Support
- Google IT Support
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inbound Customer Service Representative I - Foundever
04.2023 - 04.2023
Druid Hills High School - High School Diploma,
08.2010 - 05.2014