Summary
Overview
Work History
Education
Skills
Timeline
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Jourdyn Barron

Stockbridge,GA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.


• Authorized to work in the United States for any employer without needing sponsorship

Overview

6
6
years of professional experience

Work History

Inbound Customer Service Representative

Comcast
09.2022 - Current
  • At Comcast, I am responsible for delivering an exceptional customer service experience to all inbound callers, I make sure I am as thorough as possible with all customer interactions, so that customers have a positive and satisfactory experience with the customer service they've received.
  • Actively listen to customers, handle concerns quickly and escalated major issues to supervisor.
  • Generate customer service reports to track customer satisfaction.
  • Answer numerous calls per shift to meet fast-paced call center demands.
  • Detailed payment options and explain pricing, receipt and billing details to customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Responded to customer calls and emails to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.

Store Clerk

QuikTrip
06.2022 - 10.2022
  • At Quiktrip I was responsible for providing an exceptional customer service experience to all customers that walked into the establishment.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Set up new sales displays each week with fresh merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved complaints by providing knowledgeable, quick service to meet any need and promote loyalty.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Checked personal identifications during alcohol and tobacco sales.

Cashier/Sales Associate

Walmart
10.2019 - 04.2020
  • At Walmart, I was responsible for providing a very pleasant customer service experience to all customers that walked in the establishment to establish a sense of trust and willingness to help customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Answered questions about store policies and addressed customer concerns.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Cashier/Customer Service

Dairy Queen
06.2018 - 10.2019
  • At Dairy Queen, I was responsible for providing an exceptional customer service, greeting every customer that walked into the establishment.
  • Met customer service goals and exceeded customer expectations.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Utilized POS system to handle customer cash and credit card transactions.

Education

Bachelor of Arts - Business Administration And Management

Georgia State University
Atlanta, GA

High school diploma -

Perry Learning Center
Jonesboro, GA
06.2020

Skills

  • Host/Hostess (4 years)
  • Cashiering (5 years)
  • Customer Service (5 years)
  • Cash Handling (5 years)
  • Serving Experience (5 years)
  • Food Service (5 years)
  • Organizational Skills (5 years)
  • Time management (5 years)
  • Mathematics (5 years)
  • Ability to work at high volume (5 years)
  • Retail Sales (4 years)
  • POS (5 years)
  • Customer focus & orientation — Proficient
  • Responding to customer situations with sensitivity— Proficient
  • Customer service — Proficient
  • Identifying and resolving common customer issue
  • Telemarketing Expertise
  • High-Volume Call Centers

Timeline

Inbound Customer Service Representative

Comcast
09.2022 - Current

Store Clerk

QuikTrip
06.2022 - 10.2022

Cashier/Sales Associate

Walmart
10.2019 - 04.2020

Cashier/Customer Service

Dairy Queen
06.2018 - 10.2019

Bachelor of Arts - Business Administration And Management

Georgia State University

High school diploma -

Perry Learning Center

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Jourdyn Barron