Andrea Bascom
LaVista
Summary
Dedicated customer service representative skilled in order processing, CRM utilization, and effective communication. Committed to resolving inquiries and enhancing customer engagement.
Overview
14
14
years of professional experience
Work History
Inbound Customer Service Representative
Omaha Steaks International
Omaha
09.2024 - 11.2024
- Assisted customers with inquiries regarding product selection and order status.
- Processed customer orders accurately through the company's order management system.
- Resolved customer complaints by providing timely solutions and support.
Inbound Call Center Sales Representative
Omaha Steaks International
Omaha
11.2023 - 12.2023
- Managed inbound customer inquiries with professionalism and efficiency.
- Provided detailed product information to assist customers in making informed decisions.
- Recorded customer interactions accurately in the CRM system for future reference.
Customer Service Representative
LissTechnologies, LLC
Omaha
06.2022 - 10.2023
- Resolved customer complaints effectively and efficiently.
- Collaborated with team members to improve service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
PAC Facilitator
Omaha Public Schools
Omaha
08.2013 - 06.2022
- Created a safe environment for participants to express their opinions without fear of judgement or criticism.
- Maintained records of attendance, participation, and other relevant information.
- Supported learners by providing additional guidance where necessary.
- Monitored progress throughout the course ensuring objectives were being achieved.
- Encouraged collaborative problem solving through active listening techniques.
- Eliminated learning gaps and effectively instructed students utilizing wide variety of innovative teaching aids and motivational and implementation strategies.
Counter Salesperson
Mangia Italiana
Omaha
06.2010 - 08.2013
- Assisted customers with menu selections and provided product recommendations.
- Processed customer orders efficiently using point-of-sale systems.
- Maintained a clean and organized sales area to enhance customer experience.
- Handled cash transactions securely and accurately during busy shifts.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Educated customers about daily specials and promotions to increase sales.
- Resolved customer inquiries and complaints with professionalism and care.
- Monitored inventory levels and restocked items as needed throughout the day.
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting items to meet their needs.
- Maintained accurate records of all sales transactions.
- Processed credit card payments securely according to established policies and procedures.
- Verified that all transactions were completed accurately before closing out each sale.
- Answered customer inquiries regarding prices, availability, and product features.
- Provided advice on products, services, and promotions to customers.
- Prepared daily reports of sales activity for management review.
- Handled customer complaints in a professional manner while resolving issues quickly and efficiently.
- Maintained cleanliness of checkout area by wiping down counters and restocking supplies.
- Assisted in training new employees on proper counter sales techniques.
- Provided support to other departments such as stocking shelves or organizing promotional displays.
- Ensured shelves were stocked with the correct merchandise.
- Resolved discrepancies between customer orders and actual deliveries.
- Ensured compliance with safety regulations when handling hazardous materials.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Bagged or packaged purchases and wrapped gifts.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
High School Diploma -
Omaha North High School
Omaha, NE05-1995
Skills
- Order processing
- Customer relationship management
- Product knowledge
- CRM utilization
- Sales support
- Effective communication
- Problem resolution
- Team collaboration
- Data entry accuracy
- Active listening
- Customer engagement
- Call decisioning
- Call center experience
- Customer communications
- Inbound sales
- Complaint handling
- Account updating
Timeline
Inbound Customer Service Representative
Omaha Steaks International
09.2024 - 11.2024
Inbound Call Center Sales Representative
Omaha Steaks International
11.2023 - 12.2023
Customer Service Representative
LissTechnologies, LLC
06.2022 - 10.2023
PAC Facilitator
Omaha Public Schools
08.2013 - 06.2022
Counter Salesperson
Mangia Italiana
06.2010 - 08.2013
High School Diploma -
Omaha North High School