Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Bernette Wood

Arlington,Texas

Summary

Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.

Overview

12
years of professional experience

Work History

Agero

Remote Inbound Customer Service Representative
08.2017 - Current

Job overview

  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Cross-trained and backed up other customer service managers.
  • Identified areas for process improvement and provided suggestions to management that led to more effective communication within the department.

Conduent

Remote Customer Service Representative
06.2015 - 09.2016

Job overview

  • Provided accurate information about products and services
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained new personnel regarding company operations, policies and services.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Concentrix

Remote Sales Representative
05.2012 - 06.2015

Job overview

  • Delivered presentations at industry events, showcasing company offerings and demonstrating subject matter expertise to enhance credibility and generate new business opportunities.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Understood each target customer's business model, mapped out organization, and identified unique technology needs.

Education

Fort Worth, Texas

Computer Skills Certificate

Boys And Girls High School
Brooklyn, NY

High School Diploma
06.2006

Skills

  • Customer Support
  • Performance Improvement
  • Customer Relationship Management (CRM)
  • Database Research
  • Relationship Building
  • Remote Office Availability
  • Typing Speed
  • Call Center Operations
  • Order Processing
  • Product Knowledge
  • Problem-solving skills
  • Knowledge-base software

Timeline

Remote Inbound Customer Service Representative

Agero
08.2017 - Current

Remote Customer Service Representative

Conduent
06.2015 - 09.2016

Remote Sales Representative

Concentrix
05.2012 - 06.2015

Computer Skills Certificate

Boys And Girls High School

High School Diploma

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Bernette Wood