Stormy Monroe
Council Bluffs,IA
Summary
Customer service professional with a strong focus on delivering exceptional client support and maintaining high levels of customer satisfaction and loyalty. Known for outstanding communication and problem-solving skills, as well as the ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Virtual Inbound Sales Representative
Omaha Steaks
Omaha, NE
08.2022 - 12.2023
- Provided comprehensive customer service by identifying client needs and resolving various issues, ensuring a streamlined and satisfactory experience for each customer
- Achieved and surpassed sales targets through effective upselling techniques and meticulous order management, addressing concerns related to payments, missing or incorrect items, and stock availability
- Facilitated customer education and website navigation, enhancing user experience and fostering customer independence in resolving future inquiries.
Bartender/Server
The Broadway bar
Council Bluffs, IA
03.2016 - 01.2017
- Managed financial transactions with precision, including cash handling, processing payments, and preparing bank deposits, ensuring accuracy and accountability in all monetary operations
- Maintained inventory control by restocking supplies, placing orders, and adhering to sanitation and safety standards, contributing to efficient bar operations and customer safety
- Delivered exceptional customer service, expertly recommending menu items and preparing a variety of beverages, while ensuring a clean and welcoming environment to enhance guest experience.
Bartender/Server
Hounds Lounge
09.2015 - 03.2016
- Managed financial transactions, ensuring accurate cash handling, processing of credit card payments, and preparation of daily bank deposits
- Provided exceptional customer service, expertly mixed and served drinks, and maintained up-to-date knowledge of mixology, bar equipment, and sanitation practices
- Maintained inventory levels, conducted restocking of supplies, and executed bar area opening and closing procedures, adhering to safety and cleanliness standards.
Server/Cashier
Ameristar Casinos, Inc.
Council Bluffs, IA
08.2013 - 09.2015
- Managed financial transactions with precision, including balancing cash drawers, processing payment batches, and preparing deposits to ensure accuracy and accountability
- Provided exemplary customer service, promptly delivering food and beverages and making informed recommendations, while maintaining a clean and organized work environment
- Ensured compliance with safety regulations and responsible service practices, including maintaining a current knowledge of ride services for guest safety.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA05-2011
Skills
- Microsoft Office
- Maintain Orders
- Sales Experience
- Active Listening
- Customer Support
- Time Management
- Positive Learning Process
- Computer Proficient
- Customer Service
- Interpersonal Skills
- Client-Focused
- Excellent Communication
- Quick Learner
- Continuous Improvement
- Inbound Sales
- Up Selling
- Call Flow
- Purchasing
- Assisting Customers
- Meeting Deadlines
- Multitasking
- Innovation
- Sales Calls
- Self-Motivation
- Call Center
- Dependable
- Flexible
- Meet Customers Needs
- Great Decision Making
- Analytical
- Sales Goals
- Well-Organized
- Self-Directed
- Maintain Confidentiality
- Good Written Communication
- Flexible With Scheduling
- Collaborative
- Basic computer knowledge
- Work ethics
- Outgoing
- Fun & energetic with an upbeat personality
- Accountability and coachability
- Time management skills
- Account updating
- Inbound and Outbound Calling
- Call Management
- Data Entry
- Data Collection
- Complaint resolution
- Complaint Handling
- Product Education
- Reading Comprehension
- Customer consulting
- Spreadsheets
- Researching
- Adaptive team player
- Delivery Scheduling
- Credit card payment processing
- Problem Resolution
- Customer Relations
- Typing 89 WPM
- Professional telephone demeanor
- Multi-Task Management
- Order Processing
- Microsoft Excel
- Sales closing
- Grammar
- Escalation management
- Retail sales customer service
Timeline
Customer Service Representative/Virtual Inbound Sales Representative
Omaha Steaks
08.2022 - 12.2023
Bartender/Server
The Broadway bar
03.2016 - 01.2017
Bartender/Server
Hounds Lounge
09.2015 - 03.2016
Server/Cashier
Ameristar Casinos, Inc.
08.2013 - 09.2015
High School Diploma -
Thomas Jefferson High School
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