Tynisha Jones
Converse
Summary
Dynamic professional with a proven track record in customer relationship building and complex problem-solving. Excelled at Omaha Steaks by enhancing client satisfaction and expanding the customer base through effective communication and organizational skills. Demonstrated ability to multitask and maintain efficiency in fast-paced environments, significantly contributing to team success. I am extremely Dependable when it comes to showing up and doing my job correctly. Also i remain professional and resilient when dealing with irate customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Omaha Steaks
07.2024 - 01.2025
- Work in a fast past environment with heavy call volume while multitasking.
- Maintain time management on phone calls while being efficient placing orders.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Remain professional and resilient during irate customer calls.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interaction
Daycare Teacher
La Petite Academy, Learning Care Group
01.2024 - 09.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy and organized environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Provide solutions for problems that arise with children through the day.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Real Estate Assistant
Nest Egg Real Estate Investments
05.2020 - 12.2022
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Utilize Microsoft office to organize clients information and data.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Coordinated appointments to show marketed properties.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
Education
Associate of Applied Science - Education
Northeast Lakeview College
Universal City, TX12-2024
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Communication
- Organization
- Time-Management
- Multi-Tasking
- Operating Telecommunication equipment
- Determining the seriousness of calls
- Product and service knowledge
- Complex Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Completed training in Cybersafe 101 and 201 for Phishing , Passwords, and data Protection.
Certification
- Basic Life Support Certification (BLS)
Timeline
Sales Representative
Omaha Steaks
07.2024 - 01.2025
Daycare Teacher
La Petite Academy, Learning Care Group
01.2024 - 09.2024
Real Estate Assistant
Nest Egg Real Estate Investments
05.2020 - 12.2022
- Basic Life Support Certification (BLS)
Associate of Applied Science - Education
Northeast Lakeview College
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