Summary
Overview
Work History
Education
Skills
Timeline
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Raven Chouest

Larose,LA

Summary

Proven track record in enhancing customer satisfaction and efficiency in high-volume call centers, notably with Aerotek. Skilled in technical troubleshooting and fostering customer focus, I've successfully resolved complex issues, boosting engagement. My leadership as a Casino Manager at Food N Fun showcases my ability to drive continuous improvement, marrying hard skills in computer proficiency with soft skills in problem-solving.

Overview

5
5
years of professional experience

Work History

Inbound Customer Service Representative

Aerotek
Houma, LA
12.2022 - Current
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
  • Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
  • Resolved complaints to satisfy customers and encourage future transactions.

Chat Care Associate

Ranstad
San Antonio, TX
12.2021 - 10.2022
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Casino Manager

Food N Fun
Galliano, LA
11.2019 - 11.2021
  • Established performance metrics for each department within the casino, driving continuous improvement efforts to meet or exceed goals.

Education

South Lafourche
Cut Off, LA
05.2016

Skills

  • Inbound sales
  • High-volume call centers
  • Computer Skills
  • Call center experience
  • Technical Troubleshooting
  • Customer Focus
  • Complaint Handling
  • Typing Speed
  • Customer Service
  • Problem-solving skills
  • Resolving issues
  • Cash Handling
  • Inbound phone calls
  • Answering questions
  • Customer Support
  • Communicating with clients

Timeline

Inbound Customer Service Representative

Aerotek
12.2022 - Current

Chat Care Associate

Ranstad
12.2021 - 10.2022

Casino Manager

Food N Fun
11.2019 - 11.2021

South Lafourche

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Raven Chouest