Alexandria Rivers
Columbus,GA
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact. Successful call representative with 3-4 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
9
9
years of professional experience
Work History
Inbound Customer Service Representative
Global Call Center Solutions
02.2023 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
- Answered over 20 calls per shift to meet fast-paced call center demands.
- Resolved complaints to satisfy customers and encourage future transactions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Attended telephone skills and program information training sessions to boost aptitude.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Patient Access Representative (PRN)
St. Francis OBGYN
10.2022 - 02.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Medical Records Specialist
Chambers OBGYN
08.2014 - 06.2020
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Kept accurate log of requests for medical information and records.
- Reviewed charts and flagged incomplete or inaccurate information.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
Education
Earle C. Clements Job Corps Academy
Morganfield, KY09.2018
Skills
- Technical Troubleshooting
- Account Updating
- Inbound Sales
- Telemarketing Expertise
- High-Volume Call Centers
- Issue Research
- Service Promotion
- Documentation and Reporting
- Payment Processing
- Sales Closing
- Customer Service and Assistance
- Product Knowledge
- Inbound Customer Calls
- Call Transfers
- Data Accuracy
- Call Connections
- OSHA Requirements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Inbound Customer Service Representative
Global Call Center Solutions
02.2023 - Current
Patient Access Representative (PRN)
St. Francis OBGYN
10.2022 - 02.2023
Medical Records Specialist
Chambers OBGYN
08.2014 - 06.2020
Earle C. Clements Job Corps Academy
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