Cynthia Bowens
Columbus,GA
Summary
PROFESSIONAL SKILLS Listening skills Creative thinking Teamwork Time Management Problem Solving Flexibility Detail Oriented Communication Multitasking Resourcefulness Patience Punctuality Efficient Motivating Results Oriented Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
7
7
years of professional experience
Work History
Supervisor
Global Call Center Solutions
Columbus, GA
11.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Organized contests and established goals to optimize productivity and improve employee morale.
Job Readiness Trainee
Goodwill Industries Southern Rivers
Columbus, Ga
10.2019 - 11.2019
- Established and became proficient at job-readiness skills
- Maintained friendly and professional customer interactions
- Proficient at greeting people to collect donations
- Experienced in processing and sorting donations
- Maintained accurate records, such as daily donations counts
- Stoked, arranged and displayed merchandise to promote sales
Cashier
Piggly Wiggly
Columbus, Ga
06.2008 - 05.2012
- Handle cash, credit or check transactions with customers
- Scan goods and collect payments
- Resolve customer complaints, guide them and provide relevant information
- Greet customers when entering or leaving establishment
- Answer customers' questions and get a manager if answer doesn't solve the issue
Education
Retail/Customer Service Certification -
Columbus Technical College
Associate’s Degree - Criminal Justice refrences
Columbus Technical College
Skills
Training and mentoring
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Supervisor
Global Call Center Solutions
11.2019 - Current
Job Readiness Trainee
Goodwill Industries Southern Rivers
10.2019 - 11.2019
Cashier
Piggly Wiggly
06.2008 - 05.2012
Retail/Customer Service Certification -
Columbus Technical College
Associate’s Degree - Criminal Justice refrences
Columbus Technical College
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