Azaryia Ladson
Hoboken
Summary
Experienced in addressing unique queries within educational settings and accommodating staff curriculum requirements. Interpersonal communicator with a focus on providing top-notch customer service. Exceptional skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors and understanding their desires to provide customized solutions that build loyalty. Responsible HR Assistant with a strong knowledge of office administration and common human resources operations. Expertise includes customer service, data entry, file management, and reviewing policies to suggest actionable improvements aligned with industry best practices. Comprehensive background in medical customer service, resolving patient inquiries and facilitating smooth communication between departments. Strong problem-solving abilities and excellent interpersonal skills result in consistent exceptional results.
Overview
4
4
years of professional experience
Work History
Medical Customer Service Representative
Modivcare
02.2023 - 08.2024
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
Teacher's Assistant
Mile Square Early Learning Center
09.2022 - 08.2023
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported student learning objectives through personalized and small group assistance.
- Assisted lead teachers with lesson plan creation and materials development .
- Maintained safety and security by overseeing students in recess environments.
Customer Service Associate
Sq Mile Pit Stop
11.2021 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
HR Assistant
American Dream
01.2021 - 08.2021
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
Education
Sonography - Practical Nursing
Bergen Community College
Paramus, NJHigh School Diploma -
Hoboken High School
Hoboken, NJ06.2021
Skills
- Attendance Monitoring
- Small Group Supervision
- Progress Reporting
- Classroom Management
- Materials Preparation
- Customer Support
- Team Collaboration
- Stock Replenishment
- Appointment Scheduling
- Account Management
- Multi-Line Phone Systems
- Human Resources Records
- Meeting Preparation
- File Maintenance
- Time Management
- Data Analysis
- Office Administration
- Clerical Support
- Inventory Control
- Mail Distribution
- File Management
- Customer Service
- Call Forwarding
- Phone Etiquette
- Writing skills
- Deadline-Oriented
- Strong Communication Skills
- Microsoft Office Expertise
- Fast Learner
Additional Information
Johanna Melendez
Office Manager , Adamas
Phone : 201-688-5419
Email : Johanna.Melendez@fsresidential.com
Javona Henderson
Hiring Manager , American Dream
Phone : 201-344-4789
Email : JavonaHenderson@icloud.com
Victoria Mullane
Lead Teacher, Mile Square Early Learning Center
Phone : 201-985-4111
Email : Victoria.Mullane04@gmail.com
Timeline
Medical Customer Service Representative
Modivcare
02.2023 - 08.2024
Teacher's Assistant
Mile Square Early Learning Center
09.2022 - 08.2023
Customer Service Associate
Sq Mile Pit Stop
11.2021 - 02.2023
HR Assistant
American Dream
01.2021 - 08.2021
High School Diploma -
Hoboken High School
Sonography - Practical Nursing
Bergen Community College
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