Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Geissa Otero

Geissa Otero

Cheektowaga,NY

Summary

Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.

Overview

5
5
years of professional experience

Work History

Customer Service Representative Lead

Hertz Car Rental
03.2018 - Current
  • Built positive rapport and relationships for high levels of customer satisfaction.
  • Onboarded and trained customer representatives to meet performance and service goals.
  • Resolved escalated customer service inquiries and complaints to maintain satisfaction.
  • Coached and mentored service representatives to deliver polite, professional customer interactions.
  • Measured and improved customer satisfaction through feedback surveys and analysis.

Education

Bachelor Degree in Criminal Justice - Mayor in Forenci Investigation

National University College - Bayamon
Bayamon, PR
05.2025

Skills

  • Call Forwarding
  • Litigation Review
  • Business Process
  • Product Management
  • Staff Training
  • Calm and Professional Under Pressure
  • Customer Contact
  • Issue Resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative Lead

Hertz Car Rental
03.2018 - Current

Bachelor Degree in Criminal Justice - Mayor in Forenci Investigation

National University College - Bayamon

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Geissa Otero