Summary
Overview
Work History
Education
Skills
Timeline
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Amber Steele

Tulsa,US

Summary

Dedicated worker with excellent communication, time management and computer skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.

Overview

9
9
years of professional experience

Work History

Learning Ambassador

Amazon
, OK
08.2020 - Current
  • Verified understanding of warehouse processes by evaluating new hires
  • Improved the performance and long-term success of employees with well-planned and executed training programs
  • Identified workers struggling with concepts and discussed needs with supervisors
  • Trained new team members to follow company safety policies and to properly report hazards
  • Completed orders for new and established customers, including locating merchandise, packaging items and handling the associated documentation

Clerk

United States Postal Service
, OK
12.2021 - 08.2022
  • Sorted incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices
  • Responded to complaints regarding mail theft, delivery problems and lost and damaged mail, filling out forms and making appropriate referrals for investigation
  • Provided assistance to public in complying with federal regulations of Postal Service and other federal agencies
  • Checked mail ensured correct postage and that packages and letters are in proper condition for mailing
  • Conferred with department supervisors or other personnel to assess progress and discuss needed changes
  • Recorded production data, including volume produced, consumption of raw materials and quality control measures
  • Compiled and prepared documentation related to production sequences, transportation, personnel schedules, and purchase, maintenance, and repair orders
  • Conferred with establishment personnel, vendors, or customers to coordinate production or shipping activities and to resolve complaints or eliminate delays
  • Arranged for delivery, assembly and distribution of supplies and parts to expedite flow of materials and met production schedules

Cashier/Waitress

River Spirit Casino Resort
, OK
05.2017 - 08.2020
  • Used POS system to accurately input orders and process payments
  • Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
  • Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
  • Delivered personable and attentive service to all patrons, including seating assistance, order management, and special requests
  • Set up tables, buffets, and service areas to prepare for different types of banquets
  • Trained new servers to contribute to team success and maximize performance against customer service targets
  • Checked on guests regularly to provide excellent customer service and anticipate needs
  • Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
  • Operated POS cash register, handling an average of 400+ transactions on average daily
  • Found ways to improve customer experience by taking accountability and acting as store Brand Ambassador

Crew Member

Braums
, OK
02.2015 - 11.2017
  • Counted down drawers, accounting for all money, and took inventory of all ingredients and supplies
  • Worked independently and teamed up with others to ensure productive workflow
  • Received orders at counter or from kiosks and conducted transactions with customers
  • Showed comprehensive understanding of products, ingredients, and prices
  • Followed established guidelines and procedures
  • Adhered to proper food handling, safety, and sanitation standards during food preparation, service, and clean up, including maintaining food at the proper temperatures
  • The ability to work in fast paced environments standing for hours at a time

Education

High School -

Charles Page High School
Sand Springs, OK
01.2016

Bachelor of Science - Biology

Northeastern A&M
Miami Oklahoma

Skills

  • Problem Solving
  • Multitasking
  • Written Communication
  • Customer Service
  • Strong Listening Skills
  • Decision Making
  • Team Work
  • Proficient in excel and office systems

Timeline

Clerk

United States Postal Service
12.2021 - 08.2022

Learning Ambassador

Amazon
08.2020 - Current

Cashier/Waitress

River Spirit Casino Resort
05.2017 - 08.2020

Crew Member

Braums
02.2015 - 11.2017

High School -

Charles Page High School

Bachelor of Science - Biology

Northeastern A&M

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Amber Steele